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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and is experiencing rapid growth. With a diverse portfolio that includes full-service and focused hotels situated in major cities, Sonesta has positioned itself as a prominent player in the hospitality industry. Their portfolio encompasses owned, managed, and franchised properties, enabling the company to be present in numerous locations globally. Driven by the human side of hospitality, Sonesta prides itself on delivering service with passion, loyalty with purpose, and crafting experiences that genuinely connect with guests. This commitment to excellence has cemented Sonesta as a preferred... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in food and beverage service preferred
- Ability to communicate effectively
- Basic math skills
- Capability to handle payment transactions
- Ability to stand for extended periods
- Flexibility to work varied shifts
- Willingness to work in fast-paced environment
- Ability to follow departmental policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Knowledge of restaurant service procedures
- Familiarity with liquor brands and wine list
- Ability to work in fast-paced environment
- Strong customer service and communication skills
- Basic math skills for handling payments
- Ability to work flexible hours including weekends and holidays
- Team player with positive attitude
Job Duties
- Complete knowledge of table, seat, station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
- Complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
- Knowledge of the particular characteristics and description of every wine, champagne by the glass and major wines on the wine list
- Complete knowledge of all menu items, prices, preparation method, time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
- Complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Complete knowledge and complicity with all departmental policies, service procedures
- Complete opening side duties as assigned, including checking quality and amount of all restaurant stock and supplies, folding napkins, requisitioning supplies, setting up condiments and beverages, ensuring sufficient supply of silverware, glassware and chinaware, preparing cold food items, checking cleanliness and condition of assigned station, setting up side station with supplies, preparing service carts and dessert tables, setting tables to service standards
- Organize assigned station and ensure readiness prior to guest arrival
- Review reserved tables and special arrangements
- Review daily specials and menu awareness
- Take guest food and beverage orders using suggestive selling techniques
- Record and input orders into system, verify transmission of orders with kitchen
- Serve alcoholic and non-alcoholic beverages to guests in accordance with departmental standards
- Open and serve wine and champagne bottles
- Make all varieties of coffee
- Anticipate guests’ needs and respond promptly
- Maintain positive guest relations
- Be familiar with hotel services and local attractions to respond to inquiries
- Handle guest complaints effectively ensuring satisfaction
- Monitor and maintain cleanliness, sanitation and organization of station and service areas
- Guide the assigned Bus person to ensure optimum service
- Clear courses following procedures
- Remove soiled wares and crumb tables
- Present dessert menu and cart
- Input charges and process payments
- Adhere to payment, cash handling and credit policies
- Extend appreciation for guests’ patronage
- Clean and reset tables immediately after guest departure
- Collect and report tips
- Complete closing side duties including storing goods, cleaning equipment, restocking, removing linen, and resetting tables
- Complete closing reports and attend department meetings
- Follow maintenance and cleaning schedules
- Replace flowers in bud vases
- Update menus and wine lists
- Document pertinent information in log book and submit maintenance needs
- Attend menu and wine tasting
- Perform other duties and assist in other hotel areas as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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