Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.37
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Work Schedule

Standard Hours
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned hospitality management company that places a strong emphasis on putting people first. This commitment is reflected in their inclusive and supportive work environment where diversity, growth, development, and wellbeing of employees are prioritized. With a global presence that spans over 230 properties worldwide, Pyramid Global Hospitality has built a reputation for fostering meaningful relationships, promoting employee development, and delivering exceptional guest experiences. The company underscores its dedication through comprehensive benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, Pyramid Global Hospitality invests in ongoing training and development opportunities to empower their employees to advance in their careers, creating a workplace conducive to both personal and professional growth.

One of the distinguished properties under Pyramid Global Hospitality's umbrella is the Rand Tower Hotel, located in Minneapolis and part of the Tribute Portfolio Hotel group. The Rand Tower Hotel is recognized as an Employer of Choice, emphasizing the care and value of its team members just as much as the service they provide to their guests and local communities. This philosophy creates a collaborative and engaging atmosphere where team members can thrive. The hotel looks for passionate hospitality professionals who want to contribute to outstanding service and memorable experiences. Working at Rand Tower offers employees the chance to be part of a successful and growing company with an emphasis on teamwork, customer satisfaction, and career development.

The role available at Rand Tower is for a Restaurant Server, a highly motivated, customer-focused individual who is the face of the restaurant and pivotal in shaping the dining experience for guests. This role entails ensuring restaurant tables are clean and welcoming, presenting menus, serving food and beverages efficiently, and engaging guests with an enthusiastic and informative attitude. The ideal candidate will be adept at descriptive selling, able to take accurate orders while accommodating special requests, and knowledgeable about the menu including details on wine, beer, cocktails, and spirits. Working in tandem with other restaurant and kitchen staff, the server is also responsible for resolving guest concerns amicably and ensuring the overall dining experience is seamless, culminating in timely and accurate billing.

This position at Pyramid Global Hospitality offers an excellent opportunity for those who enjoy making meaningful connections, thrive in fast-paced environments, and possess a passion for hospitality excellence. A successful candidate will have between two to four years of food service experience, possess excellent communication skills, and be able to maintain composure under pressure. The hourly compensation for this role begins at $16.37, though salary packages may vary depending on individual qualifications, experience, certifications, and location-specific labor costs. Pyramid Global Hospitality proudly operates as an equal opportunity employer, welcoming diversity and fostering an inclusive work environment for all employees. Joining the team at Rand Tower Hotel means embarking on a rewarding hospitality career with a company committed to its people and their success.

Job Requirements

  • High school diploma or equivalent
  • 2-4 years of food service experience
  • Knowledge of wine, beer, cocktails, and spirits
  • Ability to work in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to handle guest concerns professionally
  • Availability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

  • Engaging and welcoming personality
  • Descriptive selling skills
  • 2-4 years of food service experience
  • Knowledge of wine, beer, cocktails, and spirits
  • Ability to work under pressure in a fast-paced environment
  • Passion for creating an exceptional guest experience
  • Excellent communication skills

Job Duties

  • Prepare the restaurant pre-shift for the service ahead
  • Greet guests as they arrive or move about the restaurant
  • Guide guests on their culinary journey through descriptive selling of the menu
  • Be accurate in your order taking, confirming all special requests
  • Be the master of the menu, understanding the details to enhance the conversation
  • Work collaboratively with other restaurant servers and kitchen/bar staff
  • Assist guests who have concerns to guide them to a resolution that leaves them happy
  • Finalize the experience through timely and accurate bill presentation

Job Criteria

Experience

Mid Level (3-7 years)


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