Restaurant Server Council Room Part Time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $5.91 - $7.39
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedule

Job Description

Pueblo of Sandia operates as a prominent hospitality and entertainment entity dedicated to providing exceptional dining experiences and guest services. Known for its commitment to integrity, fairness, collaboration, and communication, the establishment values performance excellence, which is central to attracting and retaining a qualified workforce. This philosophy extends to creating growth opportunities for team members while contributing to the ongoing success of the organization. Within this dynamic and engaging environment, the Pueblo of Sandia maintains a strong focus on guest satisfaction, legal compliance, and a positive work culture that supports teamwork and professionalism.

The available position is that of a Food and Beverage Server, a crucial role within one of the restaurants managed by the Pueblo of Sandia. This role demands an individual who is attentive, friendly, and dedicated to delivering outstanding customer service. Reporting to supervisory staff under general supervision, the Food and Beverage Server is responsible for taking accurate orders, serving food and beverages, and ensuring guest satisfaction by adhering to service guidelines specific to each restaurant outlet. The position requires excellent communication and multitasking abilities as the server coordinates with kitchen and bar staff to fulfill guests' requests promptly.

Moreover, the server must be knowledgeable about menu offerings, including ingredients, preparation methods, and presentation, to effectively guide guests and promote specials and menu items. A significant aspect of the job involves responsible alcohol service, including verifying age, monitoring guest alcohol consumption, and handling sensitive situations with professionalism and diplomacy. The position also includes operating payment systems and maintaining cleanliness and organization in the dining area to provide a pleasant, safe, and hygienic environment.

Beyond direct guest interactions, the Food and Beverage Server plays an integral role in supporting the overall restaurant team, participating in daily meetings about property information, and assisting colleagues as needed to foster a collaborative work atmosphere. Compliance with safety and hygiene regulations, food safety standards, and Pueblo of Sandia policies such as the attendance policy are mandatory to maintain operational excellence. The successful candidate will be punctual, dependable, and able to maintain high standards of personal hygiene and professional conduct.

This position requires physical stamina and agility as well, given the demands of standing, walking, lifting, and other physical activities associated with restaurant service. A flexible work schedule is necessary, including the ability to work weekends and holidays as needed. Candidates must hold or be willing to obtain necessary certifications such as the New Mexico Food Handlers course and a New Mexico Alcohol Server's License. The employer emphasizes a safe working environment, requiring successful completion of background checks and drug screenings.

In summary, the Food and Beverage Server role at Pueblo of Sandia offers an excellent opportunity for individuals committed to excellence in hospitality and guest services within a culturally rich and supportive environment. Candidates can expect to develop professionally while contributing to a positive guest experience and the success of a respected hospitality establishment.

Job Requirements

  • Must be at least 21 years of age
  • One year experience as a waiter/waitress in a restaurant or food service establishment
  • Must successfully complete the New Mexico Food Handlers course upon hire
  • Must obtain and maintain a New Mexico Alcohol Server’s License upon hire
  • Must be able to successfully pass a stringent background investigation
  • Will require a pre-employment and random drug screening

Job Qualifications

  • One year experience as a waiter/waitress in a restaurant or food service establishment
  • Must be at least 21 years of age
  • High School Diploma, GED certification or equivalent preferred
  • Knowledge of menu offering, including ingredients, cooking methods, and presentation
  • Knowledge of beverage selection, including wines, cocktails, beers, and non-alcoholic options
  • Ability to manage multiple tasks simultaneously, such as taking orders, serving tables, and processing payments
  • Ability to follow instructions
  • Exhibiting a strong commitment to the organization
  • Ability to deal effectively and professionally with the general public and be attentive to customer’s needs
  • Adaptability to navigate through dynamic and fast paced environments, maintaining composure and professionalism during peak periods and challenging situations
  • Maintain the highest standard of personal hygiene
  • Ability to perform basic math calculations and pass a basic math test
  • Knowledge of minimum temperature requirements for food/drink preservation
  • Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products
  • Ability to work harmoniously and professionally with co-workers and supervisors

Job Duties

  • Provides excellent customer service and always establishes guest perception of restaurant service as that of exceptional hospitality and friendliness
  • Manages orders from guests, ensuring accuracy, timeliness, and adherence to special requests, while coordinating with kitchen and bar staff
  • Promotes menu items, specials, and promotions to enhance guest satisfaction and increase revenue through upselling and suggestive selling techniques
  • Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices
  • Monitors and intervenes service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests
  • Maintains thorough knowledge of property information regarding restaurants, entertainment, lounges, marketing promotions, upcoming events as well as local points of interest
  • Processes payments accurately and efficiently, handling cash, credit card transactions, and any forms of payment accordingly to established procedures
  • Responsible for all opening and closing side work duties as assigned by management
  • Participates in daily stand-up meetings to ensure property information is understood
  • Adheres to all food safety and hygiene regulations, responsible alcohol service guidelines, to ensure the well-being of guests and compliance with legal requirements
  • Works as part of a cohesive team, assisting fellow team members as needed, fostering a positive and supportive work environment
  • Maintains cleanliness, presentation, and organization of dining areas including tables, chairs, and condiments stations, to provide a pleasant and inviting environment and adhering to food safety regulations
  • Communication with supervisors and/or managers regarding guest issues that are in need of addressing
  • Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia

Job Criteria

Experience

Mid Level (3-7 years)


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