Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $20.96 - $23.29
Benefits
hourly wage
Commissions
Bonuses
Upsell incentives
Tips
flexible schedule
Opportunity for career growth
Job Description
Rosewood Sand Hill is a prestigious luxury hotel located in Menlo Park, California. Since its opening in 2009, it has established itself as a premier destination in Silicon Valley, spreading across 16 acres of pristine property. This five-star rated hotel attracts a discerning clientele, including Bay Area executives, entrepreneurs, local residents, and visitors looking for an upscale retreat. The property is renowned for its historic California ranch-style architecture which harmoniously blends with beautiful fragrant gardens and breathtaking views of the Santa Cruz Mountains. This combination offers guests a serene environment that is both unique and inviting.
The hotel boasts 121 elegantly appointed guest rooms designed for relaxation and rejuvenation. Each room is thoughtfully equipped with resort-like amenities and top-tier service to ensure an exceptional stay. Guests at Rosewood Sand Hill can immerse themselves in a variety of exclusive experiences, such as indulging in treatments at Sense, A Rosewood Spa®, recognized for its therapeutic excellence. Dining is another highlight with Madera Restaurant offering farm-to-table cuisine prepared with the freshest local ingredients, ensuring a memorable culinary experience. The hotel aims to cater to diverse preferences, whether guests seek tranquility in a luxury setting or a dynamic ambianace for dining and socializing.
The Server Assistant role at Rosewood Sand Hill is integral to maintaining the high standards of service and guest satisfaction expected at this esteemed property. As a part-time position within the Food & Beverage - Services department, the Server Assistant will support the efficient operation of the hotel’s dining venues. This role primarily involves assisting servers by running food orders to guests and ensuring an elevated guest experience through attentive and refined service. The Server Assistant is responsible for helping uphold the aesthetics and functionality of the dining setup including the proper use of utensils, glassware, and garnishes, and maintaining cleanliness and safety throughout the service areas.
Candidates for this position will need to demonstrate a keen attention to detail, excellent communication skills, and the ability to work as part of a high-performance team. Responsibilities include familiarizing oneself with menu offerings and specials to assist guests knowledgeably, ensuring prompt and courteous delivery of food and beverage items, and collaborating closely with other team members including expeditors. Furthermore, the Server Assistant must maintain a professional appearance and adhere strictly to all health, safety, and sanitation protocols.
This role not only requires physical stamina to handle food transport tasks but also interpersonal skills to anticipate and respond effectively to guest needs, thereby contributing to an exceptional hospitality experience. The position offers an attractive hourly wage from $20.96 to $23.29, supplemented by commissions, bonuses, upsell incentives, and tips. The work schedule is flexible but demands availability including days, nights, weekends, and holidays, reflecting the dynamic nature of the hospitality business.
Working at Rosewood Sand Hill means joining a workplace dedicated to inclusivity and equal opportunity, where employees are valued regardless of race, age, sex, national origin, disability, or any other protected characteristic. The hotel’s commitment extends beyond guest services to fostering a supportive and engaging environment for its team members. This opportunity is ideal for individuals passionate about fine dining service and hospitality excellence, seeking to build a rewarding career in a distinguished luxury hotel setting.
The hotel boasts 121 elegantly appointed guest rooms designed for relaxation and rejuvenation. Each room is thoughtfully equipped with resort-like amenities and top-tier service to ensure an exceptional stay. Guests at Rosewood Sand Hill can immerse themselves in a variety of exclusive experiences, such as indulging in treatments at Sense, A Rosewood Spa®, recognized for its therapeutic excellence. Dining is another highlight with Madera Restaurant offering farm-to-table cuisine prepared with the freshest local ingredients, ensuring a memorable culinary experience. The hotel aims to cater to diverse preferences, whether guests seek tranquility in a luxury setting or a dynamic ambianace for dining and socializing.
The Server Assistant role at Rosewood Sand Hill is integral to maintaining the high standards of service and guest satisfaction expected at this esteemed property. As a part-time position within the Food & Beverage - Services department, the Server Assistant will support the efficient operation of the hotel’s dining venues. This role primarily involves assisting servers by running food orders to guests and ensuring an elevated guest experience through attentive and refined service. The Server Assistant is responsible for helping uphold the aesthetics and functionality of the dining setup including the proper use of utensils, glassware, and garnishes, and maintaining cleanliness and safety throughout the service areas.
Candidates for this position will need to demonstrate a keen attention to detail, excellent communication skills, and the ability to work as part of a high-performance team. Responsibilities include familiarizing oneself with menu offerings and specials to assist guests knowledgeably, ensuring prompt and courteous delivery of food and beverage items, and collaborating closely with other team members including expeditors. Furthermore, the Server Assistant must maintain a professional appearance and adhere strictly to all health, safety, and sanitation protocols.
This role not only requires physical stamina to handle food transport tasks but also interpersonal skills to anticipate and respond effectively to guest needs, thereby contributing to an exceptional hospitality experience. The position offers an attractive hourly wage from $20.96 to $23.29, supplemented by commissions, bonuses, upsell incentives, and tips. The work schedule is flexible but demands availability including days, nights, weekends, and holidays, reflecting the dynamic nature of the hospitality business.
Working at Rosewood Sand Hill means joining a workplace dedicated to inclusivity and equal opportunity, where employees are valued regardless of race, age, sex, national origin, disability, or any other protected characteristic. The hotel’s commitment extends beyond guest services to fostering a supportive and engaging environment for its team members. This opportunity is ideal for individuals passionate about fine dining service and hospitality excellence, seeking to build a rewarding career in a distinguished luxury hotel setting.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience working in fine dining or luxury hotel food and beverage service preferred
- Excellent communication skills in English
- Ability to work flexible schedules including weekends and holidays
- Must be able to exert physical effort including transporting up to 40 pounds
- Ability to maintain cleanliness and hygiene standards
- Ability to work well under pressure and handle multiple tasks
- Knowledge of proper food handling and safety procedures
- Must maintain confidentiality of guest information
- California Responsible Beverage Service (RBS) Certificate and Food Handler Card preferred
- Must be punctual and reliable
Job Qualifications
- Previous experience as a food runner, server assistant, or host in a fine dining or luxury hotel environment preferred
- Excellent written, verbal, and presentation communication skills
- Bilingual communication abilities are a strong plus
- Ability to interact effectively with individuals or groups
- Ability to perform job functions with attention to detail, speed, and accuracy
- Ability to prioritize, organize, and follow up
- Clear thinker who remains calm and resolves problems using good judgment
- Ability to work cohesively as part of a team and with minimal supervision
- Ability to maintain confidentiality of guest information
- Ability to understand guests' service needs and maintain good coordination and timing
- Physical ability to transport food and endure physical movements throughout work areas
- Flexible schedule including days, nights, weekends, and holidays
- High school diploma or equivalent preferred
- California Responsible Beverage Service (RBS) Certificate and Food Handler Card preferred
Job Duties
- Maintains knowledge of all menu items and specials and explains descriptions to guests
- Maintains detailed knowledge of table setup and service using correct glassware, utensils, settings, and garnishes
- Uses equipment properly and maintains correct maintenance of equipment
- Utilizes proper food handling and food service techniques
- Assists servers in taking and delivering food and beverage orders promptly and accurately
- Exhibits friendly, helpful, and courteous manner when dealing with guests and associates
- Anticipates guests' needs and maintains positive guest relations at all times
- Works closely with the expeditor to prepare for food running
- Maintains cleanliness, sanitation, and organization of assigned stations and service areas
- Removes soiled wares and transports to dishwashing area
- Sets up and cleans dining areas while maintaining hospitality and service standards
- Completes side work duties as assigned by management
- Collaborates with various outlets and departments to assist food delivery and support operations
- Practices all safety and loss prevention procedures
- Meets or exceeds standards of appearance, cleanliness, and personal hygiene
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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