Restaurant Server Assistant

Rosewood Sand Hill is a distinguished luxury hotel situated in Menlo Park, California, offering an unparalleled retreat experience in the heart of Silicon Valley. Established in 2009, this five-star rated hotel occupies a sprawling 16-acre property noted for its pristine natural beauty and peaceful ambiance. The resort is renowned for its unique blend of historic California ranch-style architecture, lush fragrant gardens, and breathtaking views of the Santa Cruz Mountains. These features combine to create a captivating atmosphere that appeals to a diverse clientele, including Silicon Valley executives, entrepreneurs, local residents, and visitors seeking either relaxation or adventure.

The hotel features 121 elegantly appointed guest rooms designed with comfort and rejuvenation in mind. Each room provides a sanctuary where guests can unwind while enjoying resort-like amenities complemented by the highest standards of service. Among its many highlights, Rosewood Sand Hill hosts Sense, A Rosewood Spa®, a destination known for its luxurious treatments and serene environment. Guests can also savor culinary delights prepared with the freshest local ingredients at the acclaimed Madera Restaurant. The hotel caters to a wide array of guest preferences, making it an ideal destination for those seeking both tranquility and vibrant dining experiences.

The Food & Beverage - Services department at Rosewood Sand Hill plays a critical role in delivering exceptional hospitality. This department is responsible for maintaining consistent service excellence that reflects the integrity and luxury of the hotel brand. The position being offered is full-time and permanent, emphasizing a commitment to long-term career growth within a prestigious hospitality setting. The compensation package includes a competitive hourly wage ranging from $20.96 to $23.29, complemented by commissions, bonuses, upsell incentives, and tips, ensuring that team members are rewarded for their contributions to guest satisfaction.

In this role, the individual will be entrusted with comprehensive knowledge of all menu items and specials, ensuring a deep understanding and the ability to describe food and beverage offerings confidently to guests. Attention to detail is paramount, from perfecting table setups in accordance with the highest service standards—utilizing correct glassware, utensils, and garnishes—to adhering strictly to food safety regulations and operational protocols. The role requires seamless coordination with servers and the expediting team to facilitate accurate and timely order delivery, as well as maintaining a hospitable, friendly, and professional demeanor at all times.

The ideal candidate will excel in fostering positive guest relations, anticipating guest needs, and providing prompt and courteous service throughout their shift. A thorough acquaintance with hotel services, features, and local attractions is necessary to respond knowledgeably to guest inquiries and enhance their overall stay experience. Rigorous compliance with departmental policies and standards, coupled with vigilant attention to hygiene, cleanliness, and safety protocols, is essential for maintaining the hotel's esteemed reputation. Responsibilities also extend to maintaining cleanliness and organization of assigned service areas, performing side work duties, and collaborating across departments to support smooth operational flow.

Joining Rosewood Sand Hill means becoming part of a dynamic and reputable luxury hotel group committed to exceptional guest experiences and professional development. Candidates will find ample scope for growth and the opportunity to work in an environment where service excellence is valued and rewarded.