Restaurant Server - AM shift

Concord Hospitality is a renowned name in the hospitality industry, known for delivering exceptional guest experiences through its network of managed hotels and food service outlets across North America. The company prides itself on an "Associate First" culture that prioritizes training, development, and respect for its employees, fostering a positive and inclusive workplace environment. With a commitment to quality, integrity, community, profitability, and fun, Concord Hospitality builds its foundation on these five cornerstones, ensuring both guests and employees feel valued and appreciated throughout their journey.

Working at Concord Hospitality means being part of a team that understands the critical role each associate plays in shaping the overall guest experience. The company’s food service outlets are often the first point of contact or the last impression guests have in a day, placing significant importance on the attitude and service excellence of their team members. This unique position allows servers not only to greet guests with a warm, friendly smile but also to influence their day positively through proactive, responsive, and caring interactions.

The Server role at Concord Hospitality is designed for individuals passionate about serving others and eager to contribute to a welcoming and enjoyable atmosphere for all guests. Servers act as ambassadors of the company’s brand, embodying its core values by ensuring guest satisfaction through attentive service and maintaining a clean, organized workspace. They must possess a winning personality, a high sense of responsibility, and the ability to manage customer needs efficiently even during high-volume or challenging situations.

Servers at Concord Hospitality play a pivotal role in maintaining smooth operations by carefully monitoring the food and beverage outlet, working closely with management to identify and resolve any guest concerns swiftly. They are expected to make sound decisions focused on achieving 100% guest satisfaction, demonstrating calmness and composure regardless of the situation. Engaging with guests in a clear, pleasant manner helps servers understand and anticipate guest needs, ensuring personalized, memorable service.

The company emphasizes the importance of consistent attendance and punctuality, endorsing professional responsibility as a key component of the role. Additionally, Concord Hospitality offers a comprehensive benefits package to its full-time associates, which includes competitive wages, medical, dental, and vision insurance plans, life insurance, short-term and long-term disability options, 401K retirement plans, tuition assistance, discounted hotel rates, ongoing training, and numerous career advancement opportunities.

Concord Hospitality is more than just a workplace; it’s a community where associates are supported personally and professionally. The company’s dedication to diversity, inclusion, and work-life balance makes it an ideal employer for those seeking long-term career growth in hospitality. By joining Concord Hospitality as a Server, candidates become part of a dynamic team that truly values their contributions and strives for excellence in service delivery. The company cheer, "We Are Concord!" resonates throughout its properties, reflecting the strong unity and team spirit cultivated among its employees.