Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.00 - $15.50
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
Training and Development
employee recognition
flexible schedule
team environment
Job Description
Courtyard by Marriott Bethlehem is a premier hotel establishment dedicated to delivering exceptional hospitality experiences to its guests. Part of the highly reputable Meyer Jabara Hotels group, the Courtyard by Marriott Bethlehem prides itself on creating memorable and unique customer interactions that set it apart in the hospitality industry. The hotel focuses not just on the basics of service like smooth check-in and check-out processes but goes further to build genuine "heart connections" with customers, associates, and owners alike. This commitment to service excellence is at the core of every role within the hotel, promoting a welcoming and professional environment that upholds quality standards and safety in the workplace.
The position of Bistro Attendant at Courtyard by Marriott Bethlehem plays a crucial role in enhancing the guest experience by providing attentive, courteous, and efficient food and beverage service. This part-time role is ideal for individuals passionate about hospitality, whether they are seasoned professionals or new to the industry. The Bistro Attendant is responsible for greeting guests warmly, understanding their needs, and delivering orders with precision and a positive attitude. The role requires knowledge of the menu offerings, ease with point of sale (P.O.S.) systems, and the ability to handle cashiering duties including closing checks and preparing shift-end paperwork.
In addition to direct customer service responsibilities, the Bistro Attendant maintains cleanliness and orderliness of the bistro area, ensuring tables and stands are well-stocked and tidy. Upselling food, beverages, and promotions is a key part of the role to maximize revenue for the hotel. Safety knowledge, such as the proper use and location of fire extinguishers, is essential. This position demands physical stamina as it involves standing for extended periods and occasionally lifting or moving items weighing up to 50 pounds.
The Courtyard by Marriott Bethlehem expects its Bistro Attendants to embody professionalism in appearance and attitude, maintain confidentiality, and collaborate effectively with team members to create a seamless operational flow. Ongoing training and development opportunities are provided to help attendants grow within the hotel and hospitality sector. This role not only offers the chance to work in a vibrant and supportive environment but also lays a strong foundation for a rewarding career in hospitality, supported by the extensive resources and reputation of Meyer Jabara Hotels.
The position of Bistro Attendant at Courtyard by Marriott Bethlehem plays a crucial role in enhancing the guest experience by providing attentive, courteous, and efficient food and beverage service. This part-time role is ideal for individuals passionate about hospitality, whether they are seasoned professionals or new to the industry. The Bistro Attendant is responsible for greeting guests warmly, understanding their needs, and delivering orders with precision and a positive attitude. The role requires knowledge of the menu offerings, ease with point of sale (P.O.S.) systems, and the ability to handle cashiering duties including closing checks and preparing shift-end paperwork.
In addition to direct customer service responsibilities, the Bistro Attendant maintains cleanliness and orderliness of the bistro area, ensuring tables and stands are well-stocked and tidy. Upselling food, beverages, and promotions is a key part of the role to maximize revenue for the hotel. Safety knowledge, such as the proper use and location of fire extinguishers, is essential. This position demands physical stamina as it involves standing for extended periods and occasionally lifting or moving items weighing up to 50 pounds.
The Courtyard by Marriott Bethlehem expects its Bistro Attendants to embody professionalism in appearance and attitude, maintain confidentiality, and collaborate effectively with team members to create a seamless operational flow. Ongoing training and development opportunities are provided to help attendants grow within the hotel and hospitality sector. This role not only offers the chance to work in a vibrant and supportive environment but also lays a strong foundation for a rewarding career in hospitality, supported by the extensive resources and reputation of Meyer Jabara Hotels.
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Must be able to stand during entire shift
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
- Must be able to communicate effectively both verbally and in writing
- Must be able to multitask and prioritize departmental functions
- Must maintain professionalism in appearance and communication
- Must attend all required meetings and training courses
- Must be able to maintain confidentiality
- Must be able to show initiative and anticipate guest or operational needs
- Flexible availability including long hours sometimes required
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or a related field preferred
- Ability to effectively communicate both verbally and written
- Ability to listen, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Ability to work flexible hours and long shifts
- Knowledge of P.O.S system operation
- Familiarity with food and beverage menus
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Consistently upsell food, beverage and promotional items to guests
- Be familiar with fire extinguishers, locations and know how to use them
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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