Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

Marriott International is a globally renowned hospitality company recognized for its dedication to exceptional guest experiences and operational excellence. Among its distinguished brands, Westin Hotels & Resorts stands out by focusing on wellness and providing guests with a rejuvenating and uniquely memorable stay. Located at 400 Las Colinas Blvd W, Irving, Texas, Marriott International's Westin brand is seeking passionate individuals to join their team as Guest Service Experts. This full-time, non-management role offers a dynamic environment that values inclusivity, safety, and high-quality service, reflecting the company’s commitment to being an equal opportunity employer and nurturing a diverse workplace where every associate's background and experience are celebrated and respected.

The Guest Service Expert position is pivotal in creating more than just a meal for guests; it’s about orchestrating a comprehensive dining experience. These experts engage with guests warmly and proactively, facilitating seamless meal transactions while attending to various tasks such as setting and clearing tables, communicating effectively with kitchen staff to ensure timely service, and maintaining clean and organized work areas. This role demands physical stamina and agility, as it involves extended periods of standing, sitting, and walking, often over different surface types, and requires the ability to perform physical tasks including lifting, pushing, and reaching. The Guest Service Expert is integral in upholding Marriott's high standards of safety, quality, and professionalism by adhering to company policies and procedures and presenting a polished appearance that reflects the brand’s image.

Ideal candidates for this position typically have a high school diploma or GED equivalent but may have less than one year of related work experience, making this an excellent opportunity for individuals seeking to grow and develop their career within the hospitality industry. There is no supervisory experience or special licenses required, which opens the door for aspiring hospitality professionals eager to build foundational skills in guest services and food and beverage operations. The role’s schedule includes evening shifts with preferred availability on weekends, ensuring flexibility for aligning with the team’s needs and guest traffic patterns.

As part of the Westin brand mission to be the leading wellness-focused hospitality company, the company encourages all associates to embody a lifestyle of health and well-being both on and off the job. Employees passionate about well-being, optimism, and adventurous spirit will feel right at home and can expect a supportive environment designed to help them thrive professionally and personally. Marriott International offers the chance to belong to an amazing global team where individual strengths are recognized and cultivated, providing a platform for employees to become the best version of themselves.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Availability to work evening shifts
  • Availability to work weekends
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, or pull objects up to 25 pounds unaided
  • Ability to work non-management position
  • Willingness to follow company policies
  • Ability to maintain professional appearance and communication

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience
  • No supervisory experience
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Strong customer service orientation
  • Physical ability to perform job tasks

Job Duties

  • Set tables
  • Communicate with kitchen staff
  • Interact and serve guests
  • Clean work areas and supplies
  • Ensure safety and professional appearance
  • Handle physical tasks such as lifting and carrying
  • Adhere to company policies and procedures

Job Criteria

Experience

No experience required


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