
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.66 - $13.66
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Paid vacation
paid sick days
Paid holidays
Pension Plan
legal services
maternity leave
Parental leave
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States and is rapidly expanding. As a leading hospitality corporation, Sonesta operates a diverse portfolio comprised of full-service and focused hotels located in major cities across the country and internationally. With over 1000 properties in eight countries, Sonesta offers a uniquely varied collection of owned, managed, and franchised hotels, making its presence felt in many desirable locations. The company's commitment revolves around delivering exceptional hospitality experiences rooted in the human side of service. This means every guest interaction is charged with passion, purpose, and an intent to create memorable moments that connect on a personal level. The phrase "Together We Thrive" embodies Sonesta's mission to consistently bring quality, value, and outstanding hospitality to every guest, throughout every stay, no matter where they are.
The Server role at Sonesta International Hotels is pivotal in fulfilling the organization's mission to "Wow" guests with amazing moments. This position focuses on the face-to-face service delivered to guests within the food and beverage environment of Sonesta's properties. The Server is responsible for warmly welcoming guests, proficiently taking their orders, and efficiently serving food and beverages in a friendly, courteous, and timely manner. The role demands adherence to established quality standards, maintaining cleanliness, sanitation, and proper stocking of supplies. Beyond serving, the Server acts as a vital link between the guest and the hospitality experience, ensuring overall satisfaction through attentive service and prompt responsiveness to guest needs.
Ideal candidates for the Server position are those with a genuine passion for hospitality and the dedication to providing exceptional guest service. They are expected to have excellent organizational skills, attention to detail, and the ability to work swiftly without sacrificing quality. Interpersonal skills are crucial, as the Server must engage guests respectfully and professionally. Sonesta places importance on compliance with safety guidelines and uniform standards, ensuring a safe and welcoming environment for both guests and employees. Additionally, the Server must be comfortable operating point-of-sale (POS) systems, handling cash and credit payments according to company policies, and performing closing duties accurately. The role is fast-paced and requires physical stamina, including the ability to stand and move quickly throughout the entire shift.
This full-time opportunity offers a competitive pay range between $12.66 and $13.66 per hour, adhering to contractual requirements. Sonesta International Hotels is committed to supporting its employees not just through compensation, but through a comprehensive benefits package. This includes medical and dental insurance, paid vacation and sick days, paid holidays, pension plans, legal services, and maternity and parental leave. The company culture fosters teamwork, resilience, and innovation, aiming to "Go Beyond" in customer service and internal collaboration. As an equal opportunity employer, Sonesta encourages applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, or any other legally protected characteristics. Potential applicants are reminded to submit a complete application form along with their resume to be considered for this exciting position.
The Server role at Sonesta International Hotels is pivotal in fulfilling the organization's mission to "Wow" guests with amazing moments. This position focuses on the face-to-face service delivered to guests within the food and beverage environment of Sonesta's properties. The Server is responsible for warmly welcoming guests, proficiently taking their orders, and efficiently serving food and beverages in a friendly, courteous, and timely manner. The role demands adherence to established quality standards, maintaining cleanliness, sanitation, and proper stocking of supplies. Beyond serving, the Server acts as a vital link between the guest and the hospitality experience, ensuring overall satisfaction through attentive service and prompt responsiveness to guest needs.
Ideal candidates for the Server position are those with a genuine passion for hospitality and the dedication to providing exceptional guest service. They are expected to have excellent organizational skills, attention to detail, and the ability to work swiftly without sacrificing quality. Interpersonal skills are crucial, as the Server must engage guests respectfully and professionally. Sonesta places importance on compliance with safety guidelines and uniform standards, ensuring a safe and welcoming environment for both guests and employees. Additionally, the Server must be comfortable operating point-of-sale (POS) systems, handling cash and credit payments according to company policies, and performing closing duties accurately. The role is fast-paced and requires physical stamina, including the ability to stand and move quickly throughout the entire shift.
This full-time opportunity offers a competitive pay range between $12.66 and $13.66 per hour, adhering to contractual requirements. Sonesta International Hotels is committed to supporting its employees not just through compensation, but through a comprehensive benefits package. This includes medical and dental insurance, paid vacation and sick days, paid holidays, pension plans, legal services, and maternity and parental leave. The company culture fosters teamwork, resilience, and innovation, aiming to "Go Beyond" in customer service and internal collaboration. As an equal opportunity employer, Sonesta encourages applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, or any other legally protected characteristics. Potential applicants are reminded to submit a complete application form along with their resume to be considered for this exciting position.
Job Requirements
- High school diploma or equivalent
- Previous front-facing guest service experience required
- Food handlers and TIPS certification required
- Must be able to stand and exert fast-paced mobility for entire shift
- Must read, write and speak English fluently
- Ability to work in a fast-paced environment
- Ability to work cohesively with co-workers as part of a team
- Experience with POS systems preferred
Job Qualifications
- Excellent organizational skills and attention to detail
- Able to work quickly without compromising quality
- Ability to work with minimal supervision and maintain a high level of performance
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Must be able to stand and exert fast-paced mobility for entire shift
- Ability to work cohesively with co-workers as part of a team
- Food handlers and TIPS certificates required
- Previous front facing guest service experience required
- Must read, write and speak the English language fluently
- Experience with computerized cash registers preferred
- Ensure overall guest satisfaction
Job Duties
- Greet and acknowledge all arriving guests in a prompt and professional manner
- Engage and interact with guests as appropriate
- Respond to all guests' questions and requests
- Demonstrate complete knowledge of the food and beverage menu
- Serve food and beverage orders after checking for correct temperature, appearance and portions
- Refill when necessary
- Operate POS system and ensure food orders are verified and transmitted in a prompt manner
- Adhere to all cash handling and credit card policies and procedures
- Periodically check-in with tables to ensure guests' expectations are being met and exceeded
- Maintain proper condition and cleanliness of dining areas, stations and servicing equipment
- Complete all closing duties and reports as assigned
- Adhere to established safety and sanitation guidelines
- Adhere to uniform and grooming standards
- Perform other duties or projects as requested by management
Job Criteria
Experience
No experience required
Job Location
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