Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.06 - $10.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
tip eligibility
Job Description
The Ritz-Carlton at 1700 Tysons Blvd, McLean, Virginia, is a premier luxury hospitality establishment that operates under the globally renowned Marriott International brand. Known for its exceptional service, elegant accommodations, and meticulous attention to detail, The Ritz-Carlton exemplifies excellence in the food and beverage sector as part of its comprehensive guest experience. Marriott International is committed to creating an inclusive and supportive workplace, welcoming employees from diverse backgrounds while fostering professional development and cultural enrichment. Their team members enjoy working at award-winning properties worldwide, where creating memorable experiences for guests is the core objective. This particular position is full-time and classified as non-management within the Food and Beverage and Culinary category. It offers a pay range between $10.06 and $10.70 per hour, with eligibility for tips, making it a competitive opportunity for individuals seeking to begin or enhance their careers in hospitality.
As a Guest Service Expert at The Ritz-Carlton, you play a pivotal role in elevating the dining experience beyond serving food and drinks. This role demands a proactive approach to hospitality, ensuring guests receive attentive and personalized service that contributes to unforgettable memories. Responsibilities include setting tables, effectively communicating with kitchen staff to coordinate service, serving guests with a friendly and professional demeanor, and maintaining cleanliness in work areas. The Guest Service Expert acts as an ambassador of The Ritz-Carlton's Gold Standards — a set of core values and service principles that guide all team members in delivering gracious and thoughtful service daily.
This role is dynamic and physically engaging, requiring the ability to stand, sit, or walk for extended periods, adapt to varying floor surfaces, and engage in hands-on tasks such as lifting or moving objects weighing up to 25 pounds independently and heavier with assistance. Attention to detail regarding personal appearance, uniform standards, and communication skills is critical, ensuring that every guest interaction reflects the hotel's luxury brand image. Additionally, adherence to safety protocols, company policies, and quality standards are essential for success. The work environment encourages teamwork, initiative, and a heartfelt commitment to quality hospitality, making this a rewarding career opportunity for motivated and service-oriented individuals.
Joining The Ritz-Carlton means becoming part of a global team dedicated to delivering unparalleled luxury service. You will be trained to embody the Employee Promise, Credo, and Service Values that establish a culture of respect, creativity, compassion, and excellence. This role offers valuable experience in the hospitality industry with opportunities to grow within Marriott International’s extensive portfolio of prestigious brands. Prospective candidates who are passionate about providing superior guest experiences and who enjoy a fast-paced, guest-focused environment will find this role fulfilling. If you are eager to start or advance your career in luxury hospitality and enjoy being part of a supportive and professional team, the Guest Service Expert position at The Ritz-Carlton in McLean is an excellent opportunity to do so.
As a Guest Service Expert at The Ritz-Carlton, you play a pivotal role in elevating the dining experience beyond serving food and drinks. This role demands a proactive approach to hospitality, ensuring guests receive attentive and personalized service that contributes to unforgettable memories. Responsibilities include setting tables, effectively communicating with kitchen staff to coordinate service, serving guests with a friendly and professional demeanor, and maintaining cleanliness in work areas. The Guest Service Expert acts as an ambassador of The Ritz-Carlton's Gold Standards — a set of core values and service principles that guide all team members in delivering gracious and thoughtful service daily.
This role is dynamic and physically engaging, requiring the ability to stand, sit, or walk for extended periods, adapt to varying floor surfaces, and engage in hands-on tasks such as lifting or moving objects weighing up to 25 pounds independently and heavier with assistance. Attention to detail regarding personal appearance, uniform standards, and communication skills is critical, ensuring that every guest interaction reflects the hotel's luxury brand image. Additionally, adherence to safety protocols, company policies, and quality standards are essential for success. The work environment encourages teamwork, initiative, and a heartfelt commitment to quality hospitality, making this a rewarding career opportunity for motivated and service-oriented individuals.
Joining The Ritz-Carlton means becoming part of a global team dedicated to delivering unparalleled luxury service. You will be trained to embody the Employee Promise, Credo, and Service Values that establish a culture of respect, creativity, compassion, and excellence. This role offers valuable experience in the hospitality industry with opportunities to grow within Marriott International’s extensive portfolio of prestigious brands. Prospective candidates who are passionate about providing superior guest experiences and who enjoy a fast-paced, guest-focused environment will find this role fulfilling. If you are eager to start or advance your career in luxury hospitality and enjoy being part of a supportive and professional team, the Guest Service Expert position at The Ritz-Carlton in McLean is an excellent opportunity to do so.
Job Requirements
- high school diploma or GED equivalent
- less than 1 year related work experience
- standing, walking, or sitting for extended periods
- ability to lift, carry, push, pull objects up to 25 pounds unassisted and 50 pounds with assistance
- adherence to safety standards
- professional personal appearance
- strong communication skills
Job Qualifications
- high school diploma or GED equivalent
- less than 1 year related work experience
- no supervisory experience
- ability to work in a guest service environment
- basic communication skills
- ability to handle physical demands of the job
Job Duties
- set tables
- communicate with kitchen staff
- interact with and serve guests
- clean work areas and supplies
- manage menu information
- adhere to safety and company policies
- maintain professional appearance and communication
Job Criteria
Experience
No experience required
Job Location
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