Restaurant Server

The Ritz-Carlton Atlanta, located at 181 Peachtree St NE, Atlanta, Georgia, is a prestigious luxury hotel renowned worldwide for its exceptional standards in hospitality and service. As part of the Marriott International portfolio, The Ritz-Carlton brand represents the pinnacle of luxury, delivering memorable and unique experiences to every guest through unparalleled attention to detail and a commitment to excellence. With over 100 award-winning hotels globally, The Ritz-Carlton is synonymous with a culture that empowers employees, referred to as Ladies and Gentlemen, to practice kindness, creativity, and compassion in every interaction. The hotel is recognized not only for its exquisite accommodations and amenities but also for fostering an inclusive, diverse, and accessible workplace that values the backgrounds, talents, and experiences of all associates.

This role is a full-time, non-management position within the Food and Beverage & Culinary department focused on guest service excellence. The Guest Service Expert at The Ritz-Carlton is integral to enhancing the overall guest experience beyond simply serving food and beverages. Their work is about creating memorable moments by taking initiative in delivering a wide range of services that engage, interact, and care for guests throughout their visit. Whether setting tables, communicating with kitchen staff, attending to guests, or maintaining work and storage areas, the Guest Service Expert ensures that every transactional moment contributes to an exceptional guest experience.

Safety, quality adherence, professionalism in appearance, and communication are foundational to success in this role. The Guest Service Experts at The Ritz-Carlton are highly active, often standing, walking long periods, and navigating surfaces with varying conditions. Physical tasks such as lifting, pushing, carrying objects weighing less than 50 pounds, reaching high shelves, bending, twisting, stretching, and squatting are routine and must be performed consistently and reliably. This physical engagement is essential to maintaining efficient hotel operations and ensuring guest satisfaction.

The Ritz-Carlton values education, recommending a high school diploma or equivalent as a foundation, though little prior experience is required, making this an ideal opportunity for individuals seeking to grow in the luxury hospitality sector. The hotel pledges equal opportunity employment and a discrimination-free workplace that respects veterans, persons with disabilities, and all others protected by law. Joining The Ritz-Carlton means becoming part of a brand that sets the gold standard in luxury hospitality worldwide and offers a supportive environment where employees can take pride in their work and team. As a Guest Service Expert, you will learn and embody the brand's cherished Gold Standards, including the employee promise, credo, and service values, setting you on a rewarding career path in a leading hospitality company. Joining this team means you can perform your best work, achieve your purpose, and grow professionally in an inspiring global network.