Restaurant Server

The Ritz-Carlton, located in Cleveland, Ohio at 1515 W 3rd St, is a prestigious luxury hotel brand under Marriott International, globally recognized for its exceptional service and commitment to creating unforgettable experiences for its guests. With over 100 award-winning hotels worldwide, The Ritz-Carlton prides itself on setting the standards for luxury hospitality, emphasizing a culture of kindness, creativity, and compassion among its associates. Marriott International, the parent company, is committed to equal employment opportunities, inclusivity, and diversity, creating an environment where all employees are valued and respected regardless of their background or protected characteristics. The company also encourages professional growth and empowerment, ensuring that all team members can take pride in their work and deliver excellence every day.

The role available at The Ritz-Carlton Cleveland is an entry-level Guest Service Expert position within the Food and Beverage & Culinary category. This is a full-time, non-management role with a pay rate of $12.00 per hour and the opportunity to receive tips. The position requires availability for day and evening shifts, including weekends and holidays. The Guest Service Expert is not just responsible for serving food to guests but for creating a memorable and unique overall experience. This includes setting tables, communicating with the kitchen, engaging with guests, and maintaining cleanliness and organization in the work and storage areas.

Physical activity is an integral part of the role, as it involves standing, sitting, walking for long periods, moving across uneven or slippery surfaces, reading and verifying the menu information, and handling objects weighing less than 50 pounds without assistance. Associates must also perform tasks that require bending, twisting, stretching, crouching, and other movements to ensure smooth operation and guest satisfaction. Adhering to company guidelines, maintaining quality and safety standards, and having a professional appearance and communication style are crucial for success in this position.

The Ritz-Carlton also emphasizes its Gold Standards, which include the employee promise, credo, and service values that guide all associates in delivering exceptional luxury service. Employees have the opportunity to grow within the company, learn these standards, and become part of a global team dedicated to making each day better than the last. By joining The Ritz-Carlton, associates become part of an esteemed brand portfolio under Marriott International, where they can perform their best work, find purpose in their roles, and continuously develop into their best selves.