Restaurant Server

Contract Services Group, Inc. (CSG) is a leading provider of specialized cleaning and related services spanning a variety of industry facilities throughout the Southwestern United States. These industries primarily include prestigious hotels and resorts, multi-family housing, office buildings, retail locations, universities, and city-owned municipalities. Rooted in strong core values such as customer focus, continuous improvement, integrity, and effective communication, CSG exemplifies dedication to quality and commitment in every aspect of its business operations. The company prioritizes safety and well-being, diligently working to protect employees, customers, co-workers, and the broader community by sustaining a safe and supportive working environment. Recognized for competitive wages and a comprehensive benefits package, CSG strives to foster fairness, honesty, and excellence—while truly valuing each member of its team.

This position is for a Restaurant Server at one of the most prestigious boutique hotels in Napa Valley, offered through CSG. As a Restaurant Server, you are integral to creating memorable dining experiences that blend exceptional hospitality with personalized guest service and meticulous attention to detail. The position offers hourly compensation ranging from $16.90 to $17.90, reflecting experience and skill level. This role suits enthusiastic, personable individuals who thrive in fast-paced environments and are passionate about elevating hospitality standards.

In this role, you will act as the face of the dining experience, greeted guests promptly and establishing a warm, welcoming atmosphere from the moment they enter. Your responsibilities include presenting menus, detailing daily specials, and making thoughtful food and beverage recommendations tailored to each guest's preferences. Accuracy and efficiency in order-taking using the Point-of-Sale (POS) system are essential, alongside coordinating with kitchen and bar teams to deliver timely, consistent service.

You are expected to carefully inspect all food and beverages for quality and presentation before serving, ensuring guest satisfaction throughout the dining experience. Monitoring tables for guests’ needs, refilling beverages, clearing dishes, and providing attentive, personalized service are critical to fostering customer loyalty. Additionally, handling guest payments with precision in compliance with hotel procedures reinforces a trustworthy and professional service climate.

Maintaining cleanliness and organization of dining and service areas is a vital part of the role, as is completing all assigned opening, side work, and closing tasks diligently. Prompt and professional resolution of guest concerns, with appropriate escalation to management when necessary, ensures that service standards remain uncompromised. Compliance with all food safety, sanitation, and health regulations is mandatory to protect both guests and staff, and collaboration with bartenders, hosts, culinary staff, and fellow servers promotes seamless service operations.

The position also demands physical readiness to perform tasks such as standing and walking for extended periods, frequently lifting and moving items up to 50 pounds, bending, stooping, reaching, kneeling, and working under various environmental conditions including exposure to heat, wet floors, and cleaning chemicals. Flexible availability is required to cover mornings, evenings, weekends, holidays, and special events based on business needs.

Joining the CSG team means becoming part of a community that values professional growth and recognizes your contributions. The company provides ongoing training and opportunities for career advancement within an encouraging and dynamic work environment. Passionate about service excellence? CSG welcomes you to be a key player in delivering extraordinary dining experiences and contributing to the stellar reputation of the boutique hotel, while enjoying competitive pay and comprehensive benefits.