Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Career development opportunities

Job Description

Live Nation Entertainment is a global leader in live entertainment and eCommerce, recognized for its expansive reach and innovative approach to event management. The company is a powerhouse in the industry, encompassing four major divisions: Ticketmaster.com, Live Nation Concerts, Artist Nation, and Live Nation Network. Ticketmaster.com stands as a massive global event ticketing platform, attracting over 27 million unique visitors each month. Live Nation Concerts produces an impressive volume of over 22,000 shows annually, delivering entertainment for more than 2,300 artists worldwide. Artist Nation represents over 250 artists as one of the foremost artist management companies on the planet. Together, these divisions fuel Live Nation Network, which offers cutting-edge entertainment marketing solutions to over 800 advertisers, reaching an audience of 200 million consumers every year via live events and digital platforms. The company’s commitment to excellence and innovation has firmly established its position at the forefront of the live entertainment industry. To learn more, visit www.livenation.com/investors.

House of Blues (HOB) Entertainment, a division of Live Nation Entertainment, operates exceptional club venues across the United States that are renowned for offering a diverse range of live music genres including Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae, and Pop. Known for its southern-style cuisine and unique juke-joint atmosphere, the House of Blues brand also features the world-famous Gospel Brunch. Since its inception on Thanksgiving Day in 1992, House of Blues has not only focused on delivering remarkable entertainment and dining experiences but also on giving back to local communities through the International House of Blues Foundation.

The role of Restaurant Server at House of Blues Las Vegas offers a vibrant and dynamic work environment within one of the hottest entertainment venues. This position is pivotal in delivering an outstanding dining experience to guests by professionally serving food and beverage items with knowledge, friendliness, and attentiveness. The server is the frontline representative, greeting guests warmly, responding accurately to menu inquiries including the wine list and ongoing events, and making tailored recommendations to enhance the guest experience. A successful candidate will possess strong interpersonal skills to anticipate and promptly respond to guests’ needs, handle multiple tables efficiently with a positive and upbeat demeanor, and demonstrate expertise in suggestive selling to boost the business.

Moreover, the Restaurant Server collaborates closely with kitchen and bar teams to ensure orders are accurate and presented pleasingly. Responsibilities also include maintaining cleanliness and atmosphere control, managing guest complaints with diplomacy, and processing transactions securely and accurately at the point of sale using the Micros system. The role sometimes involves working special events held at the venue, requiring flexibility and readiness to engage in a fast-paced, energetic working environment.

Applicants should be certified with a Food Handler Certificate (Health Card) and Responsible Alcohol Awareness Training Certification or equivalent, with solid experience in high volume restaurant operations. This job demands stamina and physical endurance due to long periods of standing and the ability to lift up to 25 pounds safely. Candidates with a high school diploma and knowledge of wine, liquor, and point of sale systems like MICROS will find themselves well-prepared to thrive. This career opportunity at Live Nation Entertainment is both demanding and rewarding, offering a chance to be part of a world-class entertainment company committed to excellence in guest service and community involvement.

Job Requirements

  • Food Handler Certification (Health Card)
  • responsible Alcohol Awareness Training Certification or equivalent
  • 2-5 years high volume experience in restaurant operations
  • working knowledge of high volume restaurant operations and safe, responsible alcohol service
  • standard food preparation/presentation
  • skill in guest relations
  • wine & liquor knowledge
  • ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude
  • read guests in order to anticipate their needs
  • high school diploma

Job Qualifications

  • Food Handler Certification (Health Card), responsible Alcohol Awareness Training Certification or equivalent
  • 2-5 years high volume experience in restaurant operations
  • working knowledge of high volume restaurant operations and safe, responsible alcohol service
  • standard food preparation/presentation
  • skill in guest relations
  • wine & liquor knowledge
  • ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude
  • read guests in order to anticipate their needs
  • high school diploma
  • point of sales knowledge, preferably MICROS (preferred)

Job Duties

  • Greet all guests at table
  • respond to guest inquiries regarding menu, wine list, Music Hall
  • inform guests of daily specials and make recommendations
  • suggestively sell menu items, beverages, desserts, etc.
  • anticipate and respond to guest needs
  • respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
  • organize and prioritize service per appropriate service sequence
  • take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal
  • check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
  • deliver food and beverages to table
  • perform opening/running/closing duties according to HOB policy
  • maintain line of sight/atmosphere control by circulating through work area throughout shift
  • have the ability to memorize menus and daily specials
  • pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
  • clean spills on tables or around work area
  • maintain HOB safety and sanitation standards
  • prepare guest checks (on micros terminal) and check for accuracy
  • receive payment and process cash, credit card or traveler’s check transactions
  • have knowledge of all music, promotional or special events in the house
  • assist other servers or other employees as needed
  • required to occasionally work Special Events that are scheduled throughout the venue

Job Criteria

Experience

Mid Level (3-7 years)


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