Restaurant Server

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $7.20 - $7.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

comprehensive benefits

25% 401(k) match

generous employee discounts

Complimentary Meals

free employee parking

supportive team culture

Job Description

Heritage Hotels & Resorts is the premier locally owned hospitality group in New Mexico, known for its deep respect for culture, place, and people. This distinguished group owns luxury hotels and award-winning restaurants that are celebrated for authentic storytelling, exceptional service, and a strong commitment to community pride. Heritage Hotels & Resorts places great importance on caring for guests, employees, and neighborhoods alike, maintaining high standards of hospitality and service. The organization thrives on creating immersive, memorable experiences that reflect the unique essence of New Mexico, blending tradition with modern comfort and elegance. This commitment has established Heritage as a leader in the regional hospitality industry, continually enhancing its reputation through dedicated service and community involvement.

The role of a restaurant server at Heritage Hotels & Resorts is critical to the guest experience. This position is perfect for individuals who are enthusiastic and service-oriented, passionate about creating memorable moments and bringing a positive, welcoming energy to every guest interaction. As a server, you will play an essential part in shaping the overall dining experience. Your warmth, attention to detail, and genuine hospitality will transform great food and drinks into an extraordinary occasion. The importance of this role lies in setting the tone for the guest's visit, ensuring the smooth flow of service, and fostering guest loyalty that encourages repeat visits. Working as a restaurant server in this fast-paced environment requires excellent multitasking skills, excellent communication, and a genuine desire to connect with people while delivering polished, professional service. This opportunity offers a dynamic and rewarding setting where you can shine, grow professionally, and contribute meaningfully to a team committed to excellence and community values. Whether assisting with order-taking, coordinating meal pacing with the kitchen, or supporting teammates during peak periods, you will be integral to maintaining the high standards Heritage Hotels & Resorts is known for.

Job Requirements

Clear, friendly, and professional verbal communication and customer service skills
ability to multitask and remain organized in a fast paced restaurant environment
strong listening skills and attention to detail while committing to service standards
ability and willingness to work flexible hours including weekends, holidays and late nights
high school diploma or equivalent experience or training required
high volume and or fine dining experience preferred
proficiency with POS systems and basic cash handling
current New Mexico Food Handler Certification and Alcohol Server Certification required

Job Qualifications

Clear, friendly, and professional verbal communication and customer service skills
ability to multitask and remain organized in a fast paced restaurant environment
strong listening skills and attention to detail while committing to service standards
ability and willingness to work flexible hours including weekends, holidays and late nights
high school diploma or equivalent experience or training required
high volume and or fine dining experience preferred
proficiency with POS systems and basic cash handling
current New Mexico Food Handler Certification and Alcohol Server Certification required

Job Duties

Take accurate food and beverage orders and enter them correctly into the POS
monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses
present checks promptly and process payments accurately
deliver food and beverages according to service standards, ensuring proper presentation
perform quality checks after each course to ensure guest satisfaction
coordinate timing of courses with the kitchen to maintain smooth pacing
complete opening, running, and closing side work including stocking, polishing glassware and silverware, and refilling stations
assist teammates by running food, clearing tables, or resetting sections as needed
support bar or host staff during peak periods when appropriate
participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities
maintain a high level of positive and professional interaction with coworkers and guests
comply with nutrition, sanitation, and safety standards at all times
answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience
ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages
maintain cleanliness and organization of service areas, tables, and stations throughout the shift
maintain professional appearance in compliance with uniform and grooming standards
protect company assets and maintain confidentiality of proprietary, client, and guest information
other duties as assigned are consistent with the functions of this position as needed at the property