Restaurant Server

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $5.00 - $8.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

comprehensive benefits

25% 401(k) match

generous employee discounts

Complimentary Meals

free employee parking

supportive team culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. With a commitment to authentic storytelling and exceptional service, the company operates luxury hotels and award-winning restaurants that embody community pride and high standards of hospitality. Heritage Hotels & Resorts is dedicated to creating meaningful experiences for its guests, while also fostering a supportive and inclusive environment for its team members. The company believes in caring for its guests, employees, and neighborhoods with the same intention, making it a distinguished name in the hospitality industry across New Mexico.

This role is for a restaurant server, a vital position within the hospitality team that directly impacts the guest experience. The server will be responsible for providing polished service and creating memorable dining moments that go beyond just serving food and drinks. At Heritage Hotels & Resorts, the server plays a crucial role in setting the tone for every guest visit, ensuring smooth service flow, and contributing to guest loyalty. This position is ideal for someone who thrives in a fast-paced environment, enjoys engaging with people, and is passionate about hospitality. The role involves taking accurate orders, coordinating timing with the kitchen, maintaining cleanliness and organization, and ensuring service standards are met with professionalism and warmth. This opportunity allows for personal and professional growth within a dynamic, rewarding setting that values community and culture as much as quality service. Candidates selected will join a company that offers competitive pay, comprehensive benefits, and a workplace culture rooted in New Mexico pride and community values.

Job Requirements

Clear, friendly, and professional verbal communication and customer service skills
ability to multitask and remain organized in a fast paced restaurant environment
strong listening skills and attention to detail while committing to service standards
ability and willingness to work flexible hours including weekends, holidays and late nights
high school diploma or equivalent experience or training required
high volume and/or fine dining experience preferred
proficiency with POS systems and basic cash-handling
current New Mexico Food Handler Certification and Alcohol Server Certification required

Job Qualifications

Clear, friendly, and professional verbal communication and customer service skills
ability to multitask and remain organized in a fast paced restaurant environment
strong listening skills and attention to detail while committing to service standards
ability and willingness to work flexible hours including weekends, holidays and late nights
high school diploma or equivalent experience or training required
high volume and/or fine dining experience preferred
proficiency with POS systems and basic cash-handling
current New Mexico Food Handler Certification and Alcohol Server Certification required

Job Duties

Take accurate food and beverage orders and enter them correctly into the POS
monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses
present checks promptly and process payments accurately
deliver food and beverages according to service standards, ensuring proper presentation
perform quality checks after each course to ensure guest satisfaction
coordinate timing of courses with the kitchen to maintain smooth pacing
complete opening, running, and closing side work such as stocking, polishing glassware/silverware, refilling stations
assist teammates by running food, clearing tables, or resetting sections as needed
support bar or host staff during peak periods when appropriate
participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities
maintain a high level of positive and professional interaction with coworkers and guests
comply with nutrition, sanitation and safety standards at all times
answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience
ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages
maintain cleanliness and organization of service areas, tables and stations throughout the shift
maintain professional appearance in compliance with uniform and grooming standards
protect company assets and maintain confidentiality of proprietary, client and guest information
other duties as assigned are consistent with the functions of this position as needed at the property