Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Competitive wages for full time and part time opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program

Job Description

HHM Hotels and Resorts is a respected hospitality company known for delivering exceptional guest experiences in the food and beverage industry. Operating a portfolio of hotels and resorts that prioritize guest satisfaction, sustainability, and high-quality service, HHM has established itself as a leading employer where hospitality professionals can develop their careers. The company emphasizes creating an inclusive and dynamic work environment, fostering growth and accountability at every level. HHM operates with a commitment to the Earth's sustainability through its EarthView program, which encourages responsible, eco-friendly practices within all service departments.

The role of a Food and Beverage Server at HHM Hotels and Resorts is an essential front-line position that focuses on serving food and beverages to guests with courtesy and friendliness. The position requires adherence to established brand and hotel guest service standards while contributing to the company’s sustainability goals. Serving as a Food and Beverage Server involves tasks such as taking and placing orders efficiently using point-of-service systems, ensuring guests’ overall satisfaction throughout their dining experience, and supporting other team members during peak times by performing duties like bartending and bussing when needed. Servers must be attentive to guest needs, maintain a clean and organized dining environment by setting and clearing tables, and ensure proper preparation and service of food orders.

This role offers opportunities for professional growth, with advancement paths including positions such as Restaurant Supervisor, Banquet Server, Captain, Restaurant Manager, and Banquet Manager. HHM values employees who demonstrate strong guest service skills, a commitment to safety, and a proactive approach to sustainability. Ideal candidates will be aware of guest satisfaction feedback and actively work to enhance the overall guest experience. Servers are also expected to uphold safety standards, including the use of personal protective equipment and compliance with OSHA and MSDS guidelines.

Candidates who join HHM Hotels and Resorts in this role will benefit from a supportive work culture that offers competitive wages, comprehensive health benefits including medical, dental, and vision insurance, paid time off, and company-sponsored retirement plans like 401k with matching. Additional perks include travel discounts, commuter benefits, wellness programs, and opportunities for educational and professional development. HHM’s commitment to excellence and nimbleness in the hospitality sector makes it an ideal workplace for those passionate about customer service and eager to grow their careers in the hotel and food service industry.

Overall, the Food and Beverage Server position at HHM is a vital role designed for those who thrive in dynamic, guest-focused environments and seek to contribute positively to a team-oriented company culture that prioritizes both guest happiness and responsible sustainability.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous food and beverage experience required or equivalent training
  • Knowledge of POS systems
  • TIPS certification preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous food and beverage experience required or equivalent training
  • Knowledge of POS systems
  • TIPS certification preferred

Job Duties

  • Take food and beverage orders and place orders in the point of service system
  • Ensure overall guest satisfaction
  • Set and clear tables in dining areas
  • Stock service stations with items such as ice, napkins, or straws
  • Pick up orders from food preparation areas and ensure food is prepared accordingly
  • Prepare guest check and if appropriate complete payment transaction
  • Perform other food and beverage functions such as bartending and bussing in the event of staff shortages or peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Follow sustainability guidelines and practices related to HHM’s EarthView program
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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