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Restaurant Server

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs

Job Description

Concord Hospitality is a renowned hospitality company committed to delivering exceptional guest experiences across its various food service outlets and accommodations. Recognized for its dedication to quality, integrity, community, profitability, and fun, Concord Hospitality has built a strong reputation for creating a supportive and inclusive work environment. The company prides itself on an "Associate First" culture, which ensures that every team member is valued, respected, and given opportunities for personal and professional growth. By fostering a work environment that balances work and life, promotes diversity, and champions excellence in customer service, Concord Hospitality continues to thrive and set industry standards within the hospitality sector across North America.

As a server at Concord Hospitality, you hold a pivotal role in shaping the guest experience, often being the first or last point of contact the guest encounters during their visit. This role requires a passionate individual who enjoys serving others and can bring a welcoming, friendly attitude that sets the tone for an enjoyable dining experience. Servers at Concord play a key role in ensuring customer satisfaction through their proactive, responsive, and caring approach. Handling interactions with guests, taking orders accurately, making recommendations, and maintaining a pleasant atmosphere, servers contribute significantly to the positive perception and reputation of Concord Hospitality outlets.

This position offers an excellent opportunity for individuals with a winning personality and a strong sense of responsibility to engage with guests in a meaningful way. With Concord Hospitality's commitment to training and development, servers benefit from ongoing learning that supports their career growth from entry-level roles to executive leadership positions. Servers are supported with a great company culture where they are recognized for their hard work and dedication. Working with Concord Hospitality means being part of a community that values quality service and inclusivity, where every associate has a voice and the chance to make a difference.

Servers will enjoy working in a dynamic environment where teamwork is emphasized, and where they can take pride in playing an essential role in the hospitality industry. Whether serving in a bustling restaurant or assisting with banquet services and room service orders, this role offers variety and opportunities to showcase excellent customer service skills. At Concord Hospitality, the emphasis on fun combined with professionalism creates a balanced and enriching work atmosphere that rewards initiative and fosters a genuine passion for hospitality.

Job Requirements

  • High school diploma or equivalent
  • previous experience in food service or hospitality preferred
  • ability to work flexible hours including evenings, weekends, and holidays
  • strong communication skills
  • customer-focused attitude
  • ability to handle multiple tasks simultaneously
  • basic math proficiency
  • physical ability to stand for long periods
  • willingness to learn and follow food safety and sanitation guidelines
  • reliable and punctual

Job Qualifications

  • High school diploma or equivalent
  • previous experience in food service or hospitality preferred
  • strong communication and interpersonal skills
  • ability to work in a fast-paced environment
  • customer service-oriented mindset
  • basic math skills for handling payments
  • familiarity with POS systems
  • ability to stand and walk for extended periods
  • teamwork and collaboration skills
  • attention to detail in service delivery

Job Duties

  • Greet guests promptly and provide a welcoming, professional dining experience
  • present menus, answer questions, and make food and beverage recommendations
  • take accurate orders and enter them into the POS system
  • serve food and drinks in a timely and courteous manner
  • check on guests to ensure satisfaction and address any concerns
  • process payments and handle cash/card transactions accurately
  • coordinate with kitchen and bar staff to ensure order accuracy and timing
  • set up, clean, and reset tables for service
  • maintain cleanliness and organization of the dining area and service stations
  • follow food safety, sanitation, and alcohol service guidelines
  • assist with room service orders or banquet service, if applicable
  • support opening and closing duties (stocking, cleaning, side work)

Job Criteria

Experience

Entry Level (1-2 years)


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