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Restaurant Server

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates
Training and development opportunities

Job Description

Concord Hospitality is a renowned hospitality company recognized for its commitment to quality, integrity, community, profitability, and an enjoyable work environment. Operating primarily in the hotel and lodging industry, Concord Hospitality manages a portfolio of hotels that embody excellent customer service and quality accommodations across various markets. With a strong emphasis on personal and professional growth, Concord Hospitality fosters an "Associate First" culture that encourages development at all levels, from interns to executive leaders. The company's dedication to diversity, inclusion, and work-life balance makes it a great place to work for people who are passionate about hospitality and guest satisfaction. The culture at Concord is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN! Associates proudly embrace these values, creating a workplace environment where everyone can thrive and contribute to the company’s mission to provide outstanding service and memorable experiences for guests.

The Server role at Concord Hospitality is a vital position within this dynamic company. Servers are often the first or last point of contact for guests during their time at Concord's food and beverage outlets, setting the tone for the entire dining experience. This role requires individuals who have a genuine passion for serving others, excellent communication skills, and a proactive attitude towards creating positive moments for guests. Servers play a crucial role in ensuring guest satisfaction by providing warm, attentive, and professional service throughout the dining process. They are expected to handle high-volume periods with calmness and professionalism while maintaining their cheerful attitude. Additionally, Servers assist management by monitoring operations and helping to resolve any guest concerns that may arise, demonstrating a commitment to teamwork and guest-focused service.

Working as a Server at Concord Hospitality comes with a host of benefits designed to support employees’ well-being and career growth. Full-time associates enjoy competitive wages, comprehensive medical, dental, and vision insurance plans, and life insurance with short- and long-term disability options. The company also offers a 401(k) retirement savings program with company match, tuition assistance to support ongoing education, and discounted room rates at Concord-managed hotels. Career advancement opportunities are plentiful, as Concord values continuous training and development for its associates. If you have strong communication skills, enjoy engaging with people in a fast-paced environment, and are dedicated to providing exceptional customer service, this Server role provides a meaningful opportunity to be a part of a company invested in your personal and professional success.

Job Requirements

  • High school diploma or equivalent
  • prior serving or hospitality experience preferred
  • ability to work flexible hours including nights, weekends, and holidays
  • excellent communication skills
  • ability to stand and walk for extended periods
  • ability to maintain composure in high-pressure situations

Job Qualifications

  • Prior serving or hospitality experience preferred
  • strong communication and customer service skills
  • ability to work efficiently in a fast-paced environment
  • flexibility to work varied shifts, including nights, weekends, and holidays
  • commitment to teamwork, professionalism, and guest satisfaction

Job Duties

  • Provide warm, attentive service to guests, ensuring satisfaction throughout their dining experience
  • maintain a calm and professional demeanor during high-volume periods or unusual events
  • monitor the operation of the food and beverage outlet, assisting managers in identifying and resolving guest concerns
  • keep workstations clean, organized, and fully stocked
  • accurately take and process guest orders while communicating clearly and pleasantly
  • maintain consistent attendance and punctuality

Job Criteria

Experience

Mid Level (3-7 years)


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