Restaurant Server

HHM Hotels is a renowned hospitality company specializing in delivering exceptional guest experiences across their range of hotels and restaurants. Known for their commitment to quality service, sustainability through their EarthView program, and employee growth, HHM Hotels offers a dynamic and supportive work environment that values dedication, teamwork, and professional development. With a reputation for upholding high standards in hotel guest service, safety practices, and sustainability initiatives, HHM Hotels ensures that both guests and employees enjoy a respectful and rewarding atmosphere. The company also emphasizes continuous improvement and encourages employees to take ownership of their roles, staying nimble and maintaining excellence in all they do.

The Restaurant Server role at HHM Hotels involves serving food and beverages to guests in a courteous and friendly manner, adhering strictly to brand standards, hotel guest service expectations, and sustainability guidelines. This position is pivotal in ensuring overall guest satisfaction by taking food and beverage orders accurately, managing point of service systems, and providing attentive service that meets and exceeds guest expectations. The role includes setting and clearing tables, stocking service stations with necessary items such as ice, napkins, and straws, and occasionally performing additional tasks such as bartending and bussing during busy periods or staff shortages. The Restaurant Server also prepares guest checks and handles payment transactions where applicable, consistently aiming to deliver seamless service.

This position requires awareness of guest satisfaction scores, with a focus on improving both departmental and overall guest experiences. Emphasis is placed on safety, requiring adherence to MSDS and OSHA standards, the use of protective equipment, and practicing safe work habits. HHM Hotels offers a clear pathway for career advancement from Restaurant Server to roles such as Restaurant Supervisor, Banquet Server, Captain, Restaurant Manager, and Banquet Manager, encouraging growth and leadership development within the organization. The role entails working varied schedules, including holidays, weekends, and alternate shifts, with physical demands like standing for prolonged periods, walking, lifting up to 25 pounds, bending, and reaching.

HHM Hotels provides competitive wages for both full-time and part-time employees. Benefits include comprehensive medical, dental, and vision insurance, paid time off, 401k company matching, free basic life insurance, travel discounts, commuter transit and parking benefits, wellness programs, educational and professional development opportunities, and a referral bonus program. The company culture is built on core beliefs such as valuing people as the key capability, maintaining hearts that serve, striving for only excellence, staying nimble, and owning one’s responsibilities. Overall, the Restaurant Server position at HHM Hotels offers an excellent opportunity for individuals passionate about hospitality to join a respected company where they can grow and thrive.