Restaurant Server

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $5.00 - $8.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

401(k) match

Employee Discounts

Complimentary Meals

Free parking

supportive team culture

opportunities for growth

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. This company represents a collection of luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts prides itself on delivering polished service and creating memorable dining experiences for its guests, while also fostering an environment that cares for its team and neighborhoods with intentionality and respect. The brand's dedication to quality and local culture shines through every aspect of its operations, making it a standout leader in the hospitality industry of New Mexico.

The role of a restaurant server at Heritage Hotels & Resorts is vital in maintaining the high standards and reputation that the group has cultivated. This position is ideal for enthusiastic, service-driven individuals who are passionate about creating memorable moments and consistently bringing positive energy to guest interactions. As a restaurant server, you will be at the forefront of the guest experience, ensuring that every visit is highlighted by genuine hospitality, warmth, and meticulous attention to detail. Your role will involve taking accurate food and beverage orders, presenting checks promptly, and coordinating service flow efficiently to provide smooth and seamless dining experiences.

This role offers a dynamic and rewarding setting where individuals who thrive in fast-paced environments will find abundant opportunities to shine and grow. You will have the chance to engage directly with guests, answer menu questions confidently, and make thoughtful recommendations that elevate the dining experience. Additionally, you will support your teammates during peak periods, participate in pre-shift meetings to stay informed about specials and service priorities, and uphold high standards of nutrition, sanitation, and safety.

Working at Heritage Hotels & Resorts also comes with several significant benefits. Employees enjoy competitive pay supplemented by a comprehensive benefits package that includes a 25% 401(k) match, generous employee discounts across Heritage's hotels, restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, as well as free employee parking. The company cultivates a supportive team culture with numerous opportunities for growth and advancement while rooting its workplace ethos in the pride and community values of New Mexico.

Joining Heritage Hotels & Resorts means becoming part of a team that values professionalism, respect, and exceptional service delivery. This position is suited to individuals who are eager to contribute positively in a hospitality setting, build enduring guest loyalty, and advance their careers within a well-respected and community-focused hospitality group.

Job Requirements

Clear, friendly, and professional verbal communication and customer service skills
Ability to multitask and remain organized in a fast paced restaurant environment
Strong listening skills and attention to detail while committing to service standards
Ability and willingness to work flexible hours including weekends, holidays and late nights
High school diploma or equivalent experience or training required
High volume and/or fine dining experience preferred
Proficiency with POS systems and basic cash-handling
Current New Mexico Food Handler Certification and Alcohol Server Certification required

Job Qualifications

High school diploma or equivalent experience or training
High volume and/or fine dining experience preferred
Proficiency with POS systems and basic cash-handling
Current New Mexico Food Handler Certification and Alcohol Server Certification

Job Duties

Take accurate food and beverage orders and enter them correctly into the POS
Monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses
Present checks promptly and process payments accurately
Deliver food and beverages according to service standards, ensuring proper presentation
Perform quality checks after each course to ensure guest satisfaction
Coordinate timing of courses with the kitchen to maintain smooth pacing
Complete opening, running, and closing side work such as stocking and polishing glassware and silverware
Assist teammates by running food, clearing tables, or resetting sections as needed
Support bar or host staff during peak periods when appropriate
Participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities
Maintain a high level of positive and professional interaction with coworkers and guests
Comply with nutrition, sanitation and safety standards at all times
Answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience
Ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages
Maintain cleanliness and organization of service areas, tables and stations throughout the shift
Maintain professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client and guest information
Perform other duties as assigned consistent with the functions of this position as needed at the property