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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to grow rapidly. With a diverse portfolio of over 1000 owned, managed, and franchised properties spread across eight countries, Sonesta seamlessly blends full-service and focused hotels located in major metropolitan areas. This unique positioning allows Sonesta to be present everywhere guests want to be, delivering a broad spectrum of hospitality experiences. Sonesta embodies the human side of hospitality, focusing on service with passion, loyalty with purpose, and crafting memorable experiences that genuinely connect with guests. The company is characterized by a commitment to... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to communicate effectively in English
- knowledge of liquor liability laws preferred
- ability to stand for extended periods
- ability to work flexible shifts including weekends and holidays
- ability to handle physical tasks such as lifting and carrying
- willingness to learn and adhere to service standards and policies
Job Qualifications
- track record of delivering exceptional guest or client experience
- strong communication skills
- professional appearance and demeanor
- ability to handle cash, vouchers, coupons, and credit cards
- ability to maintain clean surroundings
- familiarity with Sonesta grooming standards
- ability to lift up to 25 pounds occasionally
- ability to push supply carts and carry trays
Job Duties
- perform all restaurant side work as designated by the supervisor
- efficiently and properly perform all service standards
- attend to all needs of the guests during meal periods
- report to supervisor any need for housekeeping or repairs
- adhere to all liquor liability laws and policies
- attend designated pre-meal meetings
- set up restaurant and work areas
- adhere to drink service guidelines and beverage familiarization
- perform any other duties assigned by management
- maintain a neat and professional appearance
- minimize liquor waste and control costs
- open and close restaurant shifts
- serve guests using Sonesta service standards
- bus tables and reset as needed
- use Micros system to open and close checks
- know and describe menu items
- communicate and maintain positive relationships with culinary and stewarding staff
- maintain awareness of hotel functions and events
- control heavy volume restaurant periods
- greet guests warmly
- anticipate guests’ needs
- use or learn to use beverage and kitchen equipment
- work in various hotel interior areas with exposure to extreme temperatures and cleaning chemicals
- maintain full knowledge of service times, menus, and specials
- responsible for each check
- pick-up tables and trays in guest areas
- set-up and present amenities
- attend all staff meetings and training
- perform IRD side work as designated
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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