Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $9.00 - $14.25
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Work Schedule

Flexible
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Benefits

401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
vacation days
Exclusive Travel Discounts

Job Description

Springfield University Plaza located at 333 John Q. Hammons Parkway in Springfield, Missouri, is a prominent hotel establishment operated by Atrium Hospitality. Known for its commitment to delivering exceptional guest experiences, this hotel combines comfort, convenience, and excellent service to create an inviting environment for both business and leisure travelers. As part of the Atrium family, it adheres to the Atrium SPIRIT values – Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, fostering a workplace culture where employees thrive and are motivated to exceed guest expectations consistently. Atrium Hospitality prides itself on being an equal opportunity employer, emphasizing growth, inclusion, and community impact across all its locations.

The role advertised here is a full-time position at Springfield University Plaza with a compensation starting at $15.75 per hour. This role is centered on delivering exceptional food and beverage service within the hotel’s restaurant or dining areas, focusing on guest interaction and satisfaction. Serving as the face of the establishment, you will greet guests, assist with orders, manage reservations, and ensure an inviting dining atmosphere that aligns with Atrium’s standards. The position is ideal for individuals passionate about hospitality, eager to grow their careers, and contribute positively to the hotel's service excellence framework. No prior experience is required as comprehensive training and support will be provided, emphasizing the company’s belief in internal career advancement.

This job offers much more than just a paycheck. It boasts a culture rooted in teamwork and respect, supported by numerous benefits designed to promote work-life balance and future financial security. Employees enjoy comprehensive health coverage, including medical, dental, and vision insurance, appealing to those looking for stability and wellness support. Atrium Hospitality also provides an inspiring pathway for career growth, with 40 percent of management roles filled through internal promotions, reflecting a genuine investment in employees’ professional development. Added perks include a 401(k) plan with a company match, paid time off alongside vacation days, and exclusive travel discounts under the Atrium Traveler program, which lets employees explore new destinations affordably.

Servicing this dynamic role involves multitasking between guest interaction, ensuring timely and friendly table service, and administrative tasks like handling reservations and managing payments. The work environment is fast-paced and rewarding, suited for individuals who thrive in customer service roles and appreciate a culture of recognition and impact. Employees also participate in community service and volunteer programs, reinforcing the company’s ethos of making a positive societal difference. This position is perfect for those who value a collaborative workplace where their efforts contribute directly to memorable guest experiences and business success.

Job Requirements

  • High school diploma or equivalent preferred
  • Ability to stand, walk, bend, and lift up to 50 lbs during shift
  • Flexible availability for days, nights, weekends, and holidays
  • Food Safety and Alcohol Awareness certifications or willingness to obtain within 60 days
  • Excellent communication and interpersonal skills

Job Qualifications

  • No experience required
  • Restaurant, customer service, or cashier experience preferred
  • Food Safety and Alcohol Awareness certifications or willingness to obtain within 60 days
  • Ability to stand, walk, bend, and lift up to 50 lbs during shift
  • Flexible availability for days, nights, weekends, and holidays

Job Duties

  • Greet guests, take and deliver orders, and ensure timely, friendly service throughout their visit
  • Schedule reservations, answer phone calls, and assist with special requests or events
  • Monitor assigned tables, coordinate with the kitchen, and handle guest questions or concerns
  • Process payments, ensure proper tip reporting, and close out sales at end of shift
  • Maintain clean, fully stocked service stations and assist with resetting tables

Job Criteria

Experience

No experience required


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