Restaurant Server

Hilton Madison Monona Terrace is a prominent hospitality establishment located in the heart of Madison, Wisconsin. It is part of the Marcus Hotels & Resorts family, a division of The Marcus Corporation, which boasts a 60-year legacy of operational and service excellence across its portfolio of 15 unique hotels and resorts in the United States. Known for their distinctive character and style, Marcus Hotels & Resorts emphasizes creating extraordinary guest experiences while fostering a supportive and engaging work environment for their associates.

At Hilton Madison Monona Terrace, the restaurant is more than just a dining venue. It serves as a vibrant gathering place where locals and travelers come together to connect, relax, and enjoy exceptional service. The venue has cultivated a reputation for warmth, professionalism, and attentiveness that ensures guests have memorable dining experiences. The establishment is committed to fostering a culture of inclusion, growth, and opportunity, making it an attractive workplace for those interested in the hospitality industry.

The role of a Restaurant Server at Hilton Madison Monona Terrace is integral to maintaining the high standards of service that the property is known for. Whether an experienced food service professional or someone new to the industry, servers are welcomed and supported in their career development. This position offers both full-time and part-time schedules, with weekend availability being a requirement to accommodate the restaurant's busiest times. Employees are paid an estimated wage of $8.00 per hour plus tips, creating a competitive compensation package within the hospitality sector.

As a Restaurant Server, you will be responsible for creating an inviting and attentive dining atmosphere that encourages repeat visits and elevates the overall guest experience. The role involves greeting guests warmly, accurately taking orders, and efficiently entering them into the point of sale (POS) system. Servers must deliver food and beverages according to Hilton and Marcus standards, continuously anticipate guest needs, and respond promptly to any requests or concerns. The position also entails maintaining clean and organized tables and dining areas to uphold the restaurant's presentation standards.

Effective communication with both team members and kitchen staff is essential to ensure smooth and timely service. Servers should be capable of resolving guest issues independently when possible or escalating them to supervisors when necessary. Additional responsibilities include supporting restaurant cleanliness and assisting with restocking supplies as needed.

The work environment at Hilton Madison Monona Terrace is dynamic and fast-paced, requiring servers to be multitaskers who can maintain composure under pressure. The hotel offers comprehensive training, including on POS usage, ensuring all team members are well-prepared for their duties. Physical demands include the ability to lift up to 50 pounds and remain on your feet for extended periods.

Joining the team comes with a variety of benefits designed to support your well-being and professional growth. These include retention bonuses and incentives, a free healthy meal during every shift, discounts at Hilton and Marcus properties, free parking or a monthly bus pass, and 2-for-1 movie coupons at Marcus Theatres. Moreover, there are opportunities for career advancement and transfers across the company’s properties, alongside paid time off, holiday pay, annual raises, and comprehensive medical, dental, vision, life insurance, and retirement options. Employee recognition programs and unlimited referral bonuses further contribute to a rewarding workplace experience.

Hilton Madison Monona Terrace and Marcus Hotels & Resorts are proud to be Equal Opportunity Employers and participate in E-Verify, ensuring a commitment to diversity and compliance with employment verification practices. Joining their team means becoming part of a people-focused culture that values excellence, hospitality, and continuous growth.