Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $8.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development

Job Description

Marriott International is a world-renowned leader in the hospitality industry, operating a vast portfolio of hotels and resorts across the globe. Known for its commitment to delivering exceptional guest experiences, Marriott continuously innovates while honoring a rich legacy steeped in delivering wonderful hospitality. As a global company, Marriott values diversity and inclusion, ensuring every associate is welcomed and given equal access to opportunities for growth and development. The company’s wide-ranging hospitality brands cater to all levels of travelers, from luxury to casual, with a business philosophy centered around putting people first and creating memorable experiences for both guests and employees alike.

The Guest Service Expert role at Marriott Hotels is pivotal in delivering a unique and memorable dining experience to guests. This role transcends traditional service responsibilities by focusing on creating an immersive and enjoyable environment that enhances guests' overall satisfaction. Guest Service Experts take the initiative to provide a spectrum of services that ensure guests feel attended to throughout their dining experience. Responsibilities include setting tables with careful attention to detail, establishing clear and effective communication with the kitchen staff, warmly interacting with guests to anticipate and meet their needs, serving food and beverages with professionalism, and maintaining cleanliness and order in work areas and supplies.

This position requires physical stamina and the ability to stay active during shifts, which involve standing, walking, or sitting for extended periods. Guest Service Experts must also navigate various workplace conditions, such as uneven or slippery surfaces, and perform physical tasks like lifting, carrying, pushing, or pulling objects up to 25 pounds independently or heavier items with assistance. The role demands a high level of professionalism in appearance and communication, adherence to company policies and safety protocols, and a commitment to upholding quality standards at all times.

Marriott Hotels represents a brand synonymous with hospitality excellence, and being part of this team means contributing to a tradition of warm, forward-thinking service. Working as a Guest Service Expert offers opportunities for personal and professional growth within a global hospitality leader. The role is particularly suited for individuals who thrive in energizing environments, enjoy engaging with others, and are passionate about providing outstanding service. Marriott offers the chance to not only build a career but also belong to an inclusive team driven by mutual respect and the pursuit of excellence.

Marriott is committed to equality and diversity, fostering a workplace where different backgrounds, talents, and experiences are celebrated to enhance the collective strength of the organization. The company embraces its associates with programs designed to support holistic well-being, professional development, and recognition. This role is an excellent entry point for those looking to start or grow their careers in hospitality, with the possibility of advancement through hard work and dedication. Joining Marriott Hotels means becoming part of a global family dedicated to making hospitality a powerful, positive force worldwide.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects weighing up to 25 pounds independently and 50 pounds with assistance
  • ability to follow company policies and procedures
  • professional personal appearance and communication

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • strong interpersonal and communication skills
  • ability to work on feet for extended periods
  • ability to follow safety and quality standards

Job Duties

  • set tables with attention to detail
  • communicate effectively with kitchen staff
  • warmly interact and serve guests
  • clean and maintain work areas and supplies
  • follow company policies and safety protocols
  • maintain professional appearance and communication
  • handle physical tasks such as lifting and moving items safely

Job Criteria

Experience

Entry Level (1-2 years)


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