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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.37
Work Schedule
Flexible
Weekend Shifts
Benefits
Fully vested 401k
Employee assistance program
MN sick and safe
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Job Description
The hiring establishment is a renowned hotel operating within the hospitality industry, recognized for maintaining high standards in customer service, comfort, and guest satisfaction. This hotel offers full-service amenities that include luxurious accommodations, a variety of dining options, recreational activities, and an inviting atmosphere tailored to meet the needs of both leisure and business travelers. With a rich tradition of excellence, the hotel prides itself on providing guests with not only a place to stay but also a memorable and pleasant experience throughout their visit. The hotel continuously invests in its team by fostering a professional and supportive work environment... Show More
Job Requirements
- Must be 21 years or older
- minimum two years’ experience in a similar position with a full-service hotel or restaurant
- TIPS training certification required within 30 days of hire date
- ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- flexibility to work weekends and holidays
- good reading, writing, and oral proficiency in the English language.
Job Qualifications
- Must be 21 years or older
- good reading, writing, and oral proficiency in the English language
- minimum two years’ experience in a similar position with a full-service hotel or restaurant
- requires the ability to taste food and alcohol during trainings and new menu updates
- TIPS training certification required within 30 days of hire date
- previous experience with MICROS POS preferred
- must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- ability to work effectively with co-workers as part of a team and with minimal supervision
- flexibility to work a varied schedule, which may include weekends and holidays
- ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Job Duties
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- assist in the maintenance of the outlet area and equipment
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
- maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- maintain complete knowledge of designated glassware and garnishes for each drink
- maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
- maintain complete knowledge of equipment and use only as intended
- maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
- maintain complete knowledge of the point of sale system and work with manager to report and resolve system issues, should they arise
- obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- complete opening and closing side duties
- greet guests and take their orders, utilizing suggestive up-selling techniques
- prepare guest check and process payment, adhering to all cash handling and credit policies
- ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste
- use all chemicals in accordance with OSHA regulations and hotel requirements
- maintain a professional and personable appearance at all times, according to hotel standards
- successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community
- all other duties as requested.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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