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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.37
Work Schedule
Flexible
Weekend Shifts
Benefits
Fully vested 401k
Employee assistance program
MN Sick & Safe
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Job Description
This opportunity is with a prestigious full-service hotel known for delivering exceptional guest experiences in a luxurious and welcoming environment. The hotel prides itself on impeccable service standards, high-quality amenities, and a commitment to creating memorable dining and hospitality moments for all guests. As part of the globally recognized Marriott brand portfolio, the hotel values its core principles of ownership, innovation, craft, respect, and community, ensuring a professional atmosphere for both staff and guests. Employing a team-focused approach and maintaining rigorous standards, this establishment offers numerous opportunities for professional growth within the hospitality industry, all while providing a vibrant and... Show More
Job Requirements
- Must be 21 years or older
- Minimum two years' experience in a similar position with a full-service hotel or restaurant
- TIPS training certification required within 30 days of hire date
- Good reading, writing, and oral proficiency in the English language
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- Ability to work effectively with co-workers as part of a team and with minimal supervision
- Flexibility to work a varied schedule, which may include weekends and holidays
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- Ability to stand and walk for entire shift
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Job Qualifications
- Must be 21 years or older
- Good reading, writing, and oral proficiency in the English language
- Minimum two years' experience in a similar position with a full-service hotel or restaurant
- Requires the ability to taste food and alcohol during trainings and new menu updates
- TIPS training certification required within 30 days of hire date
- Previous experience with MICROS POS preferred
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- Ability to work effectively with co-workers as part of a team and with minimal supervision
- Flexibility to work a varied schedule, which may include weekends and holidays
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- Ability to stand and walk for entire shift
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Job Duties
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- Take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to Hotel specifications
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Assist in the maintenance of the outlet area and equipment
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
- Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
- Maintain complete knowledge of equipment and use only as intended
- Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
- Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise
- Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- Complete opening and closing side duties
- Greet guests and take their orders, utilizing suggestive up-selling techniques
- Prepare guest check and process payment, adhering to all cash handling and credit policies
- Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste
- Use all chemicals in accordance with OSHA regulations and hotel requirements
- Maintain a professional and personable appearance at all times, according to hotel standards
- Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community
- All other duties as requested.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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