Restaurant Senior Manager

Indianapolis, IN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $61,250.00 - $81,250.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401k

Paid Time Off

Performance incentives

Professional Development

Job Description

P.F. Chang's is a leading upscale casual dining restaurant chain known for its innovative take on Asian cuisine and commitment to delivering exceptional guest experiences. Established with a passion for quality and hospitality, P.F. Chang's operates numerous locations across the United States and around the world, offering a vibrant, welcoming atmosphere combined with a menu that blends traditional and contemporary flavors. The company stands out not only for its distinctive dishes but also for its dedication to fostering a supportive and rewarding work environment for its team members. This includes comprehensive benefits, competitive pay, and ample opportunities for professional growth and advancement within the organization. P.F. Chang's commitment to quality and service has earned it a loyal customer base and a reputation as a top employer in the restaurant industry.

We are currently seeking a dedicated and experienced Senior Restaurant Manager to join our team in a full-time, salaried position. This role offers a competitive salary range of $61,250 to $81,250 per year based on experience, along with a comprehensive benefits package. The Senior Restaurant Manager at P.F. Chang's plays a critical leadership role in managing all front-of-house operations. This position requires hands-on management skills, the ability to lead a team, and a focus on enforcing the company’s established procedures to ensure smooth, efficient, and high-quality service. Reporting directly to the Operating Partner, the Senior Restaurant Manager is responsible for training and supervising the Hospitality Team, maintaining high standards of customer service and cleanliness, and overseeing scheduling and staffing needs.

In this key role, the manager will hold pre-shift meetings to align the team on daily goals, ensure compliance with dress code and safety standards, manage controllable expenses, and support inventory execution. They will be the primary point of contact for guest service issues, handling these professionally with empathy and ensuring overall guest satisfaction. This position demands physical stamina, as it requires standing and walking for long periods, as well as the ability to lift and transport items up to 50 lbs when necessary. Additionally, the Senior Restaurant Manager should be proficient with kitchen equipment and maintain operational integrity in daily tasks. Ideal candidates will have over three years of restaurant management experience, strong communication and conflict resolution skills, and a proven ability to mentor and motivate staff in a fast-paced, high-volume environment.

Job Requirements

3+ years of experience in restaurant management
Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams

Job Qualifications

3+ years of experience in restaurant management
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Experience in a casual restaurant or upscale dining
Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols
Involvement/understanding of managing inventory, cost of goods and overall control of financials

Job Duties

Supervises and facilitates training of all Hospitality Team Members
Must be able to articulate clearly to Team Members, other members of Management, and our Guests
Develops schedules for all Hospitality Team members
Holds pre-shift meetings to provide daily focus and continuous direction for staff
Holds front of house staff accountable for dress code standards
Accountable for following and executing all state safety and sanitation guidelines
Supports the execution of inventory
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Manages check-outs for all Hospitality staff
Ensures a clean and safe environment for all Team Members and Guests
Handles Guest Service issues professionally and with compassion
Lives the Message in all aspects of the position and inspires others to do the same
Must be able to stand and walk for periods of eight to ten hours in length each shift
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity