
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Employee Discounts
Travel perks
Professional Development
Job Description
Pyramid Global Hospitality is a distinguished leader in the hospitality industry, widely recognized for its unwavering commitment to putting people first. As a company that champions diversity, growth, and well-being, Pyramid Global Hospitality fosters a supportive and inclusive work environment where every employee is valued and empowered to succeed. With a portfolio encompassing over 230 properties worldwide, Pyramid Global Hospitality has established a reputation for excellence and innovation in delivering exceptional guest experiences. Their dedication to employee development is reflected through comprehensive training programs and ongoing opportunities aimed at enhancing skills and career advancement.
Pyramid Global Hospitality offers a competitive array of benefits designed to support their workforce both professionally and personally. These include comprehensive health insurance options, retirement plans such as matching 401(k), paid time off, on-site wellness programs, exclusive local discounts, and employee rates on hotel stays. This robust benefits package is a testament to the organization’s holistic approach to employee care, ensuring that their team members have the resources and support needed to thrive in their roles.
At the Hilton Birmingham at UAB, a flagship property operated under the Pyramid Hotel Group umbrella, the culture of excellence is palpable. The hotel features 295 guest rooms, expansive meeting spaces totaling nearly 15,000 square feet, and an on-site food and beverage outlet complete with a bar. Hilton Birmingham at UAB prides itself on being an Employer of Choice, emphasizing the well-being and professional growth of its team members as essential to delivering superior guest service. This property exemplifies the Pyramid Group's vision of blending world-class hospitality with meaningful employee relationships.
The Restaurant Server role at Hilton Birmingham at UAB is pivotal to creating memorable experiences for guests. This position requires an engaging and customer-focused individual who serves as the face of the restaurant, responsible for delivering attentive and personalized service. The role demands excellent communication skills, a strong knowledge of food and beverages including wine, beer, cocktails, and spirits, and the ability to work efficiently in a fast-paced environment. The server is expected to prepare the restaurant for service, provide friendly greetings, assist guests with menu selections using descriptive selling techniques, and ensure order accuracy including any special requests.
Collaboration is key in this role, as the server works closely with kitchen and bar staff to ensure smooth service operations. Handling guest concerns with professionalism and tact to attain guest satisfaction is equally important. The position offers a tremendous opportunity for career growth and learning within a supportive environment that values dedication and enthusiasm. Candidates will find themselves part of a growing company where hard work and passion for hospitality are rewarded, alongside travel perks, professional development programs, and generous bonuses.
This role is an ideal fit for someone who thrives on making meaningful connections, is adept at descriptive selling, and steps up consistently to meet and exceed expectations. Pyramid Global Hospitality is committed to equal opportunity employment, celebrating diversity, and creating an inclusive workplace that respects individual differences. Compensation packages are competitive, tailored to each candidate based on experience, skills, and certifications, with consideration for cost-of-labor variations across locations. Join Pyramid Global Hospitality and Hilton Birmingham at UAB to embark on a rewarding journey in the hospitality industry where your talents will be nurtured and your contributions truly valued.
Pyramid Global Hospitality offers a competitive array of benefits designed to support their workforce both professionally and personally. These include comprehensive health insurance options, retirement plans such as matching 401(k), paid time off, on-site wellness programs, exclusive local discounts, and employee rates on hotel stays. This robust benefits package is a testament to the organization’s holistic approach to employee care, ensuring that their team members have the resources and support needed to thrive in their roles.
At the Hilton Birmingham at UAB, a flagship property operated under the Pyramid Hotel Group umbrella, the culture of excellence is palpable. The hotel features 295 guest rooms, expansive meeting spaces totaling nearly 15,000 square feet, and an on-site food and beverage outlet complete with a bar. Hilton Birmingham at UAB prides itself on being an Employer of Choice, emphasizing the well-being and professional growth of its team members as essential to delivering superior guest service. This property exemplifies the Pyramid Group's vision of blending world-class hospitality with meaningful employee relationships.
The Restaurant Server role at Hilton Birmingham at UAB is pivotal to creating memorable experiences for guests. This position requires an engaging and customer-focused individual who serves as the face of the restaurant, responsible for delivering attentive and personalized service. The role demands excellent communication skills, a strong knowledge of food and beverages including wine, beer, cocktails, and spirits, and the ability to work efficiently in a fast-paced environment. The server is expected to prepare the restaurant for service, provide friendly greetings, assist guests with menu selections using descriptive selling techniques, and ensure order accuracy including any special requests.
Collaboration is key in this role, as the server works closely with kitchen and bar staff to ensure smooth service operations. Handling guest concerns with professionalism and tact to attain guest satisfaction is equally important. The position offers a tremendous opportunity for career growth and learning within a supportive environment that values dedication and enthusiasm. Candidates will find themselves part of a growing company where hard work and passion for hospitality are rewarded, alongside travel perks, professional development programs, and generous bonuses.
This role is an ideal fit for someone who thrives on making meaningful connections, is adept at descriptive selling, and steps up consistently to meet and exceed expectations. Pyramid Global Hospitality is committed to equal opportunity employment, celebrating diversity, and creating an inclusive workplace that respects individual differences. Compensation packages are competitive, tailored to each candidate based on experience, skills, and certifications, with consideration for cost-of-labor variations across locations. Join Pyramid Global Hospitality and Hilton Birmingham at UAB to embark on a rewarding journey in the hospitality industry where your talents will be nurtured and your contributions truly valued.
Job Requirements
- High school diploma or equivalent
- 2-4 years of food service experience
- Strong knowledge of beverage offerings including wine, beer, cocktails, and spirits
- Ability to handle pressure in busy environments
- Excellent interpersonal and communication skills
- Flexible availability to work various shifts
- Commitment to providing outstanding customer service
Job Qualifications
- Engaging and welcoming personality
- Ability to descriptively sell menu items
- 2-4 years of food service experience
- Knowledge of wine, beer, cocktails, and spirits
- Ability to work under pressure in a fast-paced environment
- Passion for creating exceptional guest experiences
- Excellent communication skills
Job Duties
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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