Restaurant Operations Manager - Live! at Pointe Orlando

Live! at the Pointe is Orlando’s premier entertainment destination, renowned for offering an unmatched blend of dining, cocktails, and hospitality experiences to both locals and tourists visiting the bustling International Drive area. This expansive 37,000 square-foot, multi-level complex is nestled in the heart of The Pointe Orlando, just a short walk from the vibrant convention center district, making it a hub for entertainment and social gatherings. The venue boasts a unique mix of nationally recognized establishments such as Sports & Social, PBR Cowboy Bar, and Shark Bar, with additional venues set to join in enhancing the overall guest experience. Live! at the Pointe is designed to cater to diverse tastes and preferences, providing guests with daytime dining, exciting evening options, energetic sports watch parties, live music events, and themed parties that create an invigorating atmosphere day and night.

The Manager role at Live! at the Pointe is pivotal in maintaining the high standards of service and operational excellence that guests expect. This position involves overseeing day-to-day activities across one or more food and beverage outlets within the complex, ensuring smooth operations, employee supervision, and guest satisfaction. The manager is responsible for enforcing compliance with all health, safety, and regulatory requirements, guaranteeing that the establishment adheres to local, state, and federal laws. They play a vital role in planning and organizing staff work schedules, enforcing company policies, and managing staffing actions such as hiring, training, disciplinary measures, and performance evaluations. Additionally, the manager is tasked with guaranteeing that all team members are well-equipped and certified to perform their duties effectively.

Guest interaction is a significant aspect of the role; managers ensure all visitors receive warm greetings, handle complaints with professionalism, and implement service recovery procedures to uphold total guest satisfaction. Innovation is encouraged as the manager contributes to developing creative marketing programs, specials, and promotions to drive sales and increase patronage. This role also involves financial oversight, including budget preparation, revenue achievement, expense control, inventory management, and minimizing waste to boost profitability. Managers oversee the maintenance and cleanliness of restaurant facilities and equipment to deliver a safe and inviting environment. Occasionally, the manager coordinates special events, contributing to the dynamic entertainment agenda for which Live! at the Pointe is known.

The ideal candidate for this management role will possess a high school diploma or equivalent with 1-2 years of experience in restaurant management, preferably within a full-service restaurant, nightclub, or similar hospitality setting. Candidates with a Degree in Hospitality Management or some college education are preferred. The role demands excellent communication skills, with fluency in English required; multilingual abilities are a bonus. The manager needs strong problem-solving, organizational, and training talents, along with basic mathematical skills related to budgeting, profit and loss, variances, and percentages. Physical demands include the ability to lift up to 75 pounds, and the flexibility to work nights, weekends, and holidays as needed. Certification in alcohol awareness, food service permit, or health/food handler cards are required in compliance with local regulations. Overall, this position offers a challenging and rewarding opportunity to lead a team at one of Orlando’s most exciting hospitality and entertainment venues.