Restaurant Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $75,000.00
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Work Schedule

Standard Hours
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Benefits

employee discount
Health Insurance
Paid Time Off

Job Description

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading name in the location-based entertainment industry, synonymous with providing unforgettable experiences across North America. With over 360 vibrant locations, the company specializes in a dynamic mix of entertainment options including bowling alleys, amusement centers, water parks, and family entertainment hubs. As the owner of the Professional Bowlers Association, Lucky Strike Entertainment not only champions the sport at a professional level but also engages millions of bowling fans worldwide through its growing media presence. This establishes the company as a premier destination for entertainment seekers and a formidable player in its industry. Their locations emphasize fun, excitement, and memorable social experiences that cater to a wide demographic spectrum.

The company is currently recruiting for the position of Restaurant & Entertainment Manager at their McLean, VA location, offering a full-time employment opportunity with an annual salary range of $70,000 to $75,000. This role is integral to ensuring the smooth operation and guest satisfaction at one of the company’s centers. A typical day involves active engagement on the floor, coordinating multiple team members, handling guest interactions, and solving operational challenges efficiently. The Restaurant & Entertainment Manager helps maintain all aspects of the center’s operations, including entertainment activities, food and beverage services, and overall property management and equipment supervision. This position requires stepping into the General Manager’s shoes whenever necessary, ensuring leadership continuity and operational excellence.

Moreover, this role emphasizes team development, as managers are expected to recruit, train, and nurture hourly staff to create an all-star team dedicated to delivering top-notch guest experiences. Managers are tasked with driving sales through effective marketing strategy execution, particularly focusing on bowling leagues and open play sessions. Fostering strong relationships with league members, overseeing league compliance, and handling administrative responsibilities related to the leagues are also key components of this position.

The Restaurant & Entertainment Manager position demands a flexible work schedule that covers evenings, weekends, holidays, and extended hours to meet the center's operational needs. The company favors candidates who possess strong interpersonal and communication skills, are highly guest-focused, and demonstrate a true passion for leadership and team development. This role is ideal for ambitious individuals looking to advance their career toward becoming a General Manager within Lucky Strike Entertainment. The organization supports its workforce through robust training programs, performance-based incentives, and a competitive benefits package that includes employee discounts, health insurance, and paid time off. This comprehensive support fosters a workplace culture centered on growth, collaboration, and delivering exceptional entertainment experiences.

Job Requirements

  • 2+ years of management experience
  • bachelor's degree
  • ability to work varying shifts including nights, weekends, and holidays
  • strong interpersonal and communication skills
  • ability to lead and develop teams
  • flexible and adaptable to extended workdays
  • must relocate to McLean, VA before starting
  • able to commute to McLean, VA
  • previous experience with food service operations

Job Qualifications

  • Bachelor's degree
  • 2+ years of management experience in kitchen, bar, restaurant, or food service operations
  • ability to supervise center operations staff
  • strong team player
  • excellent people development skills
  • customer service expertise
  • knowledge of POS register systems

Job Duties

  • Deliver exceptional guest service and resolve guest complaints
  • schedule staffing levels to meet center needs and enhance guest experience
  • execute marketing strategies to drive business opportunities such as leagues and open play
  • maintain relationships with league bowlers and officers, manage league formats and announcements
  • recruit, hire, train, and schedule hourly staff
  • lead and motivate the team to ensure guest satisfaction and productivity
  • oversee and expand the food and beverage program ensuring high standards and guest satisfaction
  • work flexible shifts including nights, weekends, holidays, and extended hours as required

Job Criteria

Experience

Mid Level (3-7 years)


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