Job Overview
Employment Type
Full-time
Benefits
competitive pay
performance-based bonus
Paid Time Off
Health Insurance
Employee Discounts
Training and Development
flexible scheduling
Job Description
Burger King Corporation is a global leader in the quick-service restaurant (QSR) industry, renowned for its signature Whopper sandwiches and commitment to delivering excellent food and customer service. With thousands of locations worldwide, Burger King maintains a strong brand presence by adhering to consistent operational standards, innovative marketing strategies, and a customer-first approach. Known for its fast, friendly service and high-quality offerings, the company values team leadership and employee development as key drivers of its continued success and growth.
The Restaurant Operations Manager role at Burger King is integral to the brand's mission to provide outstanding customer experiences while achieving operational excellence and financial profitability. This full-time position requires an individual to lead restaurant teams by enforcing Burger King's standards and procedures meticulously. As an Operations Manager, you will focus on elevating customer service levels, optimizing cost controls, ensuring brand compliance, and fostering employee growth. You will oversee daily restaurant functions including product quality checks, staff training, handling customer interactions, and addressing service and operational challenges proactively to maintain an efficient and welcoming environment. Additionally, the role demands thorough monitoring of sales performance and financial metrics, such as analyzing Profit and Loss statements, managing labor costs according to fluctuating business needs, and controlling expenses related to utilities and inventory.
Beyond day-to-day operations, you will be responsible for implementing local marketing initiatives designed to maximize store sales and market visibility. A strong emphasis is placed on safety compliance, maintaining the highest health and cleanliness standards, and promptly resolving maintenance issues to uphold Burger King's reputation and image. Further responsibilities include processing payroll in accordance with company policies, conducting performance reviews, documenting employee records, and ensuring regulatory compliance through continuous staff training and risk management.
This role requires flexibility, as you will work in a dynamic and fast-paced restaurant environment where open availability for varying shifts is essential. The position also involves physical demands such as frequent standing, walking, stooping, and lifting weights up to 50 pounds, highlighting the need for stamina and resilience. Candidates for this position must also pass a background check and drug test as part of the hiring and promotion process.
Burger King offers competitive pay commensurate with experience, coupled with a performance-based incentive bonus plan. The company fosters an inclusive workplace where reasonable accommodations are provided to support individuals with disabilities in performing essential work functions. As a Restaurant Operations Manager, you will be empowered to lead teams, make impactful decisions, and contribute to the growth and success of one of the world’s most recognized QSR brands.
The Restaurant Operations Manager role at Burger King is integral to the brand's mission to provide outstanding customer experiences while achieving operational excellence and financial profitability. This full-time position requires an individual to lead restaurant teams by enforcing Burger King's standards and procedures meticulously. As an Operations Manager, you will focus on elevating customer service levels, optimizing cost controls, ensuring brand compliance, and fostering employee growth. You will oversee daily restaurant functions including product quality checks, staff training, handling customer interactions, and addressing service and operational challenges proactively to maintain an efficient and welcoming environment. Additionally, the role demands thorough monitoring of sales performance and financial metrics, such as analyzing Profit and Loss statements, managing labor costs according to fluctuating business needs, and controlling expenses related to utilities and inventory.
Beyond day-to-day operations, you will be responsible for implementing local marketing initiatives designed to maximize store sales and market visibility. A strong emphasis is placed on safety compliance, maintaining the highest health and cleanliness standards, and promptly resolving maintenance issues to uphold Burger King's reputation and image. Further responsibilities include processing payroll in accordance with company policies, conducting performance reviews, documenting employee records, and ensuring regulatory compliance through continuous staff training and risk management.
This role requires flexibility, as you will work in a dynamic and fast-paced restaurant environment where open availability for varying shifts is essential. The position also involves physical demands such as frequent standing, walking, stooping, and lifting weights up to 50 pounds, highlighting the need for stamina and resilience. Candidates for this position must also pass a background check and drug test as part of the hiring and promotion process.
Burger King offers competitive pay commensurate with experience, coupled with a performance-based incentive bonus plan. The company fosters an inclusive workplace where reasonable accommodations are provided to support individuals with disabilities in performing essential work functions. As a Restaurant Operations Manager, you will be empowered to lead teams, make impactful decisions, and contribute to the growth and success of one of the world’s most recognized QSR brands.
Job Requirements
- High school diploma or GED
- Some college education preferred
- Previous restaurant experience advantageous
- At least 18 years old
- Serv Safe certification
- Ability to communicate clearly in writing and speaking
- Good listening skills
- Basic mathematical skills including understanding Profit and Loss statements and food cost calculations
- Problem-solving skills
- Flexibility with shift availability
- Basic computer proficiency
- Ability to lift and move up to 50 pounds
- Willingness to pass background check and drug test
Job Qualifications
- High school diploma or GED required
- Some college education preferred
- Previous restaurant experience is advantageous
- Must be at least 18 years old
- Serv Safe certification is required
- Ability to convey information clearly in writing and speaking
- Good listening skills
- Capable of influencing others and presenting ideas effectively
- Familiarity with Profit and Loss analysis, cash controls, labor analysis, yields, and food cost calculations
- Proficient in solving problems and exercising sound judgment
- Demonstrates confidence in managing daily challenges and adjusting to changing priorities
- Open availability for various shifts
- Able to develop and nurture team members, solicit customer feedback, and lead improvements
- Basic computer skills and familiarity with order processing systems
Job Duties
- Ensure exceptional service at the front counter while checking product quality and addressing customer needs promptly
- Train and guide employees in providing courteous service and handling complaints effectively
- Organize and conduct meetings with both team members and management to strategize, train, and review operational procedures and policies
- Implement local store marketing initiatives to achieve and maintain acceptable sales levels
- Monitor utilities, supplies, and costs to minimize expenses
- Analyze Profit and Loss statements and take necessary corrective actions
- Ensure compliance with food preparation and serving specifications while maintaining inventory control
- Follow company-approved labor guidelines to create and adjust labor schedules based on sales volume fluctuations
- Manage cash control by processing daily bank deposits in line with company cash handling procedures
- Report accidents and incidents to Risk Management promptly and maintain a safe work environment, aiming for the highest health department ratings
- Uphold restaurant cleanliness and uniform standards in alignment with Burger King's image requirements
- Keep the District Manager updated on hiring, promotions, and employee status changes while processing payroll in a compliant manner
- Conduct performance reviews with the management team and staff, documenting necessary disciplinary actions and maintaining employee records according to legal requirements
- Ensure prompt repair of restaurant equipment and building maintenance through a preventive maintenance approach
- Attend scheduled meetings by the District Manager for planning, training, and reviewing operational policies
- Complete all required administrative paperwork efficiently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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