Restaurant Operations Manager

First Watch is a renowned leader in the daytime dining industry, specializing in serving freshly made-to-order breakfast, brunch, and lunch. With over 630 locations across 32 states, First Watch is celebrated for its chef-driven menu that rotates seasonally to highlight peak flavors and high-quality ingredients. Known for its signature dishes like Million Dollar Bacon, Lemon Ricotta Pancakes, and health-conscious options such as the Quinoa Power Bowl and Kale Tonic, the company embraces a "Follow the Sun" culinary philosophy that ensures every meal is crafted with care and excellence. Beyond exceptional food, First Watch is deeply committed to community impact, having donated approximately $2 million to various causes through its kid's meal program. This dedication to quality, hospitality, and community has earned First Watch numerous accolades, including "Best Breakfast" and "Best Brunch" awards, as well as recognition as the #1 Most Loved Workplace in America in 2024 and 2025 according to the Best Practice Institute.

First Watch operates under a unique "YOU FIRST" philosophy that prioritizes employees above all else, creating a work environment where individuals are empowered to make decisions that enhance the customer experience. This culture eliminates night shifts, promotes independence, and encourages career growth, attracting employees who are passionate about serving others and being part of a supportive team. The company provides comprehensive benefits including health, dental, vision insurance, retirement plans, and wellness programs like complimentary premium access to the Calm app and telemedicine services.

The role of Restaurant Operations Manager at First Watch is integral to sustaining this culture of excellence and care. This full-time position involves managing both front-of-house and back-of-house operations, ensuring the delivery of quality food and a superior dining experience. Managers are expected to lead by example, coaching and developing team members to embody First Watch’s Five Steps of Service and uphold the company’s 10 Commitments. They are responsible for overseeing daily operations, maintaining high food safety standards, handling customer and employee concerns with urgency, and securing company assets. Additionally, managers actively participate in hiring, training, and performance recognition to build a motivated team.

Beyond operational duties, First Watch managers play a critical role in fostering a positive workplace where inappropriate behavior is promptly addressed and all team members are supported. The position offers eligibility for quarterly performance bonuses, participation in a 401(k) retirement savings plan after 60 days, and access to various insurance programs including life, short-term and long-term disability.

Overall, the Restaurant Operations Manager position at First Watch provides an exceptional opportunity for individuals who thrive in a dynamic, people-focused environment and are passionate about delivering outstanding daytime dining experiences. This role combines leadership, culinary appreciation, and customer service excellence within one of America's most beloved restaurant brands.