Restaurant Operations Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The hiring establishment is a renowned hospitality organization operating within the food and beverage sector, committed to delivering exceptional guest experiences across its diverse venues. As a Restaurant Operations Manager within this dynamic and fast-paced environment, you will play a pivotal role in ensuring superior customer service and operational excellence. The company prides itself on its mission, vision, and values, which center on integrity, professionalism, and dedication to outstanding service standards. This position is tailored for individuals who thrive in high-energy settings and are passionate about leading teams to surpass guest expectations.

The role of Restaurant Operations Manager encompasses comprehensive leadership responsibilities, directing Food and Beverage Front of House teams to achieve operational goals and enhance guest satisfaction metrics. The manager will be instrumental in hiring, training, scheduling, and motivating team members while maintaining strict compliance with organizational policies and applicable laws. Accountability for the efficient management of multiple food and beverage venues includes overseeing financial controls, budgeting, performance analysis, and strategic planning. Collaboration with senior management is key to developing initiatives that drive business growth and operational efficiency. Additional responsibilities include maintaining active marketing and promotion schedules, optimizing venue profitability, and upholding departmental internal controls at all times.

This role requires a hands-on leader who is adept at balancing administrative duties with frontline operational management. Candidates will need to demonstrate exemplary communication skills, ethical decision-making, and the ability to manage multiple projects in fast-paced environments. Flexibility is essential, as shifts will vary and include nights, weekends, and holidays. The position offers pay commensurate with experience and promises opportunities for professional growth within a supportive corporate structure. This is an excellent opportunity for seasoned professionals in restaurant management aiming to elevate their career whilst contributing to a distinguished hospitality brand.

Job Requirements

A bachelor’s degree or equivalent experience
Six to nine years of related progressive work experience
Minimum three years in managerial roles
Must obtain Responsible Alcohol and ServSafe certifications within 90 days
Intermediate knowledge of Microsoft Office and standard office equipment
Experience with Kronos scheduling software preferred
Proficiency with InfoGenesis POS systems
Familiarity with Red Rock procurement and inventory management systems
Strong organizational skills and detail-oriented approach
High level of discretion in handling confidential information
Excellent interpersonal and communication skills
Flexibility to work varied shifts including nights, weekends, and holidays
Physical ability to fulfill job requirements including lifting, standing, walking, and using personal computer

Job Qualifications

Bachelor’s degree with 6 years of progressively responsible related experience or 9 years without a degree
Experience in an organization of comparable size
Minimum of 3 years managerial experience
Ability to achieve Responsible Alcohol and ServSafe certifications within 90 days
Proficiency in Microsoft Office and standard office equipment
Experience with scheduling and labor productivity software, preferably Kronos
Experience with POS systems, preferably InfoGenesis
Experience with procurement and inventory management systems, preferably Red Rock
Strong organizational skills and attention to detail
Ability to maintain discretion handling confidential information
Effective communication skills with diverse stakeholders
Ability to work irregular hours including nights, weekends, and holidays
Physical capability to perform job duties including lifting up to 25 pounds and prolonged periods of standing and walking

Job Duties

Carry out management responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training direct report team members
Schedule and motivate direct report team members
Plan, assign, and direct work
Appraise performance
Coach and discipline team members up to and including termination
Address complaints and resolve problems
Manage and oversee all assigned Food & Beverage venues efficiently and effectively within fiscal and operational guidelines
Work with senior management to develop, implement, and maintain effective operational strategies
Provide leadership and support to assigned venues focusing on daily operations and performance monitoring
Oversee annual budget development with support from cost controllers
Analyze and evaluate financial reports and make adjustments to meet financial plans
Execute programs to improve guest service, team building, and morale
Maintain accuracy and thoroughness of department records and reports
Assist in maintaining proper cost controls including food, beverage, labor productivity, and other costs
Maintain active marketing and promotion schedules to drive revenue
Act as administrator and liaison for F&B computer applications and information systems
Stay current in industry trends, technology, and competition
Establish and ensure compliance with departmental internal controls, policies, and procedures
Perform other duties as assigned