Job Overview
Employment Type
Internship
Full-time
Part-time
Seasonal
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Job Description
Ugly Dumpling is a dynamic and innovative restaurant known for its creative take on classic dishes and commitment to delivering an exceptional dining experience. As a prominent fixture in the local culinary scene, Ugly Dumpling combines a passion for quality food with a lively atmosphere that attracts both locals and visitors. The establishment prides itself on fostering a welcoming environment where guests can enjoy memorable meals paired with excellent service. With a reputation for inventive cuisine and a unique ambiance, Ugly Dumpling continues to expand its footprint by prioritizing customer satisfaction and operational excellence.
The role of Restaurant Operations Manager at Ugly Dumpling is integral to maintaining and enhancing the restaurant's success. This full-time, seasonal, part-time, contractor, or internship position offers a dynamic work environment where individuals who thrive in leadership roles can significantly impact the business. Reporting directly to the General Manager and working closely with the Assistant General Manager, the Operations Manager oversees both Front of House (FOH) and Back of House (BOH) operations. This role demands a hands-on approach to managing daily operations, ensuring food and beverage quality meet brand standards, and maintaining compliance with health and safety regulations.
The Restaurant Operations Manager is responsible for leading and motivating the team to achieve service excellence and business goals. This involves supervising opening and closing duties, cash handling, staff coaching, and development initiatives. The role includes conducting pre-shift meetings, providing on-the-spot feedback, and fostering a positive environment that encourages guest satisfaction and repeat business. The manager also plays a crucial role in recruitment, training, and supporting staff growth, which are vital for sustaining a high-performing team.
In addition to operational oversight, the Restaurant Operations Manager collaborates on financial management tasks such as labor cost control, inventory maintenance, and sales performance monitoring. Their input helps drive innovative strategies to boost revenue while ensuring compliance with financial policies including cash management. The position also interacts with the bar team to uphold beverage quality and adhere to alcohol service regulations.
Working in a fast-paced setting that requires stamina and attention to detail, the ideal candidate must have supervisory or management experience in hospitality, strong leadership skills, organizational capabilities, and communication excellence. Experience with POS systems, scheduling tools, and knowledge of health regulations are essential. The Restaurant Operations Manager at Ugly Dumpling is a vital leader fostering a teamwork culture dedicated to operational excellence and outstanding guest experiences.
The role of Restaurant Operations Manager at Ugly Dumpling is integral to maintaining and enhancing the restaurant's success. This full-time, seasonal, part-time, contractor, or internship position offers a dynamic work environment where individuals who thrive in leadership roles can significantly impact the business. Reporting directly to the General Manager and working closely with the Assistant General Manager, the Operations Manager oversees both Front of House (FOH) and Back of House (BOH) operations. This role demands a hands-on approach to managing daily operations, ensuring food and beverage quality meet brand standards, and maintaining compliance with health and safety regulations.
The Restaurant Operations Manager is responsible for leading and motivating the team to achieve service excellence and business goals. This involves supervising opening and closing duties, cash handling, staff coaching, and development initiatives. The role includes conducting pre-shift meetings, providing on-the-spot feedback, and fostering a positive environment that encourages guest satisfaction and repeat business. The manager also plays a crucial role in recruitment, training, and supporting staff growth, which are vital for sustaining a high-performing team.
In addition to operational oversight, the Restaurant Operations Manager collaborates on financial management tasks such as labor cost control, inventory maintenance, and sales performance monitoring. Their input helps drive innovative strategies to boost revenue while ensuring compliance with financial policies including cash management. The position also interacts with the bar team to uphold beverage quality and adhere to alcohol service regulations.
Working in a fast-paced setting that requires stamina and attention to detail, the ideal candidate must have supervisory or management experience in hospitality, strong leadership skills, organizational capabilities, and communication excellence. Experience with POS systems, scheduling tools, and knowledge of health regulations are essential. The Restaurant Operations Manager at Ugly Dumpling is a vital leader fostering a teamwork culture dedicated to operational excellence and outstanding guest experiences.
Job Requirements
- 1-2 years of supervisory or management experience in a restaurant or hospitality environment
- strong leadership and team-building abilities focusing on coaching and mentoring
- exceptional communication, organizational, and problem-solving skills
- experience with bar operations is a plus
- understanding of restaurant operations including FOH and BOH workflows
- familiarity with POS systems, scheduling tools, and inventory management
- knowledge of food safety, sanitation, and health regulations
- able to thrive in a fast-paced environment while maintaining attention to detail
- capable of standing and walking for 8+ hours per day
- ability to lift and push 30 lbs
Job Qualifications
- 1-2 years of supervisory or management experience in a restaurant or hospitality environment
- strong leadership and team-building abilities focusing on coaching and mentoring
- exceptional communication, organizational, and problem-solving skills
- experience with bar operations is a plus
- understanding of restaurant operations including FOH and BOH workflows
- familiarity with POS systems, scheduling tools, and inventory management
- knowledge of food safety, sanitation, and health regulations
- able to thrive in a fast-paced environment while maintaining attention to detail
Job Duties
- Supervise daily Front of House and Back of House operations to ensure efficiency and adherence to company standards
- ensure food and beverage quality and presentation meet brand standards
- enforce compliance with health, safety, and sanitation standards
- manage opening and closing duties including cash handling and end-of-day reporting
- lead, motivate, and support team members to deliver outstanding service and achieve business goals
- assist in recruiting, hiring, onboarding, training, and developing team members
- conduct pre-shift meetings to align the team with goals and service expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
