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First Watch Restaurants logo

Restaurant Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement savings
Paid Time Off
Employee assistance program

Job Description

First Watch is a leading daytime dining restaurant concept specializing in made-to-order breakfast, brunch, and lunch. Known for its chef-curated menu and commitment to serving fresh, high-quality ingredients, First Watch operates over 630 locations across 32 states, making it a prominent name in daytime dining across the United States. The company prides itself on its strong community involvement, donating a portion of proceeds from every kid's meal to impactful organizations, having raised approximately $2 million to date. Recognized for exceptional food and hospitality, First Watch has garnered numerous awards including "Best Breakfast" and "Best Brunch" accolades, as well as being... Show More

Job Requirements

  • high school diploma or equivalent
  • minimum 2 years experience in restaurant management or related field
  • food safety certification
  • ability to work day shifts only
  • strong leadership and interpersonal skills
  • ability to handle multiple tasks in a fast-paced environment
  • legal authorization to work in the country

Job Qualifications

  • food safety certification
  • previous experience in restaurant or food service management
  • strong supervisory and coaching skills
  • ability to meet and exceed sales targets
  • excellent communication and problem-solving skills
  • knowledge of customer service excellence
  • familiarity with restaurant operations including front-of-house and back-of-house

Job Duties

  • learns and supports the you first culture and core values
  • puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
  • understands that we source great food for a reason and that our recipes must be followed
  • knows the restaurant sales and traffic goals and works to exceed them
  • coaches and observes the first watch five steps of service being implemented at every table
  • understands the background story of our 10 commitments and puts them into action
  • responds with a sense of urgency to both customer and employee concerns
  • communicates and takes immediate ownership of repair and maintenance issues
  • is certified in food safety and identifies and coaches in all areas of safe food handling
  • is continuously scouting for and interviewing candidates to join our team
  • keeps our company assets secure including computers, point of sale, security systems and equipment
  • understands the key responsibilities of every position in the restaurant
  • puts an immediate stop to any inappropriate behavior and investigates as needed
  • trains, coaches, and develops team members daily
  • recognizes performance that goes above and beyond
  • accounts for all daily revenues and deposits
  • completes our admin duties and gets required paperwork in on time

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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