Chili's logo

Restaurant Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,000.00 - $70,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Meal Allowances

Job Description

Chili's is a renowned casual dining restaurant chain that originated in Dallas, Texas in 1975. Over the decades, it has established itself as a favorite destination for guests seeking delicious food in a vibrant and welcoming atmosphere. Famous for its Big Mouth burgers, house-smoked ribs, flavorful fajitas, and hand-shaken margaritas, Chili's combines distinctive menu offerings with an unwavering commitment to hospitality, service excellence, and community engagement. The company prides itself on creating a fun and dynamic environment where both guests and team members can enjoy their experiences to the fullest. The brand not only focuses on delivering delicious meals but also on fostering a culture of teamwork, accountability, and personal growth within its workforce. Chili's continues to innovate and uphold its reputation as a leader in the casual dining industry by emphasizing quality customer experiences and operational efficiency.

The Manager role at Chili's is critical to maintaining the restaurant's exceptional standards and ensuring that every guest has a memorable visit. This position involves leading a high-energy team with passion and engagement, while managing the business to achieve outstanding results. The Manager is responsible for setting the standard of operational and quality excellence, acting as a role model for team members, and actively driving performance. The job requires balancing strategic insight with genuine care for both guests and staff. Managers utilize Chili's proprietary systems to monitor costs, control operations, and optimize business outcomes effectively.

The role also emphasizes strong leadership qualities such as accountability, self-reflection, open communication, and mentoring. By recruiting, training, and developing team members, the Manager helps nurture potential leaders within the restaurant. Additionally, fostering a collaborative and positive work environment is paramount, as is ensuring adherence to all health and safety standards, including safe food handling practices. The Manager at Chili's not only focuses on the day-to-day operational tasks but also cultivates lasting relationships with guests and the local community, enhancing the overall guest engagement experience.

This full-time managerial position offers a competitive salary range of $50,000 to $70,000 annually. It suits individuals who are reliable team players thriving in fast-paced settings, possessing excellent multitasking abilities, and who embrace challenges with enthusiasm and leadership. Joining Chili's as a Manager means becoming a part of a passionate team committed to excellence, fun, and continuous growth. Through dynamic leadership, effective communication, and a heartfelt approach, the Manager plays a pivotal role in sustaining Chili's legacy as a top casual dining experience where every guest counts, food quality is paramount, and restaurant culture is celebrated.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant management or leadership
  • Strong leadership and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of safe food handling and operational procedures
  • Ability to recruit, train, and mentor team members
  • Willingness to engage with the local community and promote a positive work environment

Job Qualifications

  • Experience in restaurant management or a similar leadership role
  • Strong leadership and team development skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple tasks in a fast-paced environment
  • Knowledge of safe food handling practices
  • Proficient with business and operational management systems
  • High school diploma or equivalent
  • Passion for hospitality and guest service

Job Duties

  • Ensure a fantastic Guest experience at all times
  • Set the standard for Team Members by modeling operational and quality excellence
  • Practice self-reflection to identify and address issues, demonstrating accountability and openness
  • Encourage clear communication between Team Members and Management
  • Drive Team Member engagement by promoting restaurant initiatives and inspiring positive change
  • Lead with both heart and strategic insight
  • Utilize Chili's systems to monitor costs and drive business results effectively

Job Criteria

Experience

Mid Level (3-7 years)


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