Restaurant Operations and Events Manager

New Braunfels, TX, USA|

Job Overview

Compensation

Salary

Exact $65,000.00

Benefits

competitive salary

Commission

performance-based bonuses

Health Insurance

Dental Insurance

Vision Insurance

RRSP with company match

Paid Time Off

Paid holidays

Professional development opportunities

employee discounts on dining and events

Job Description

RCSH is a renowned fine dining restaurant committed to providing an exceptional culinary experience with unmatched service, quality, and hospitality. Known for its sophisticated ambiance and exemplary standards, RCSH has established itself as a leading destination for guests seeking remarkable food and beverage offerings paired with stellar customer service. With a strong focus on operational excellence and a dedication to guest satisfaction, RCSH continues to set the benchmark in the restaurant industry by fostering a culture of professionalism, teamwork, and continuous improvement. The restaurant prides itself on delivering both memorable dining and event experiences, ensuring that every guest visit leaves a lasting positive impression.\n\nThe role of Events and Operations Manager at RCSH is a critical leadership position reporting directly to the General Manager. This position plays a key role in supporting the daily operations of the restaurant, with direct accountability for managing front-of-house bar operations, hosts, and servers. The manager maintains high service standards, cleanliness, sanitation, and safety protocols, ensuring a smooth and efficient guest experience. In the absence of the General Manager, the Events and Operations Manager assumes responsibility for overseeing all front-of-house activities, striving to achieve real growth in sales, profit, and market share by embodying the restaurant's core values.\n\nThis role also entails assisting with banquet and catering sales, actively networking within the community, and welcoming hosts of private dining events predominantly held during evenings and weekends. The manager supports event planning and coordination efforts to ensure seamless execution, bolsters customer satisfaction, and upholds operational standards. Responsibilities include supervising team members, implementing organizational policies, conducting staff training, managing schedules, addressing guest concerns professionally, and contributing to the overall positive atmosphere of the restaurant. Working closely with management and sales teams, the Events and Operations Manager helps to build and maintain strong customer relationships while driving business growth in both restaurant operations and private dining events. This multifaceted position offers a blend of operational management, team leadership, event coordination, and community engagement within a fast-paced fine dining environment.

Job Requirements

A minimum of 3 years of manager experience in a fine dining restaurant is required to be considered
ability to work flexible hours including evenings, weekends, and holidays
strong leadership and interpersonal skills
ability to manage multiple priorities in a fast-paced environment
excellent communication skills
familiarity with restaurant management software
knowledge of health, safety, and sanitation standards
experience in event planning and coordination
proficiency with Microsoft Office Suite
familiarity with Tripleseat event management software is advantageous

Job Qualifications

Bachelor's degree in hospitality management, business administration, or a related field preferred
minimum of 3-5 years of experience in restaurant management and event coordination
proven ability to manage operations and lead a team effectively
strong organizational, multitasking, and problem-solving skills
excellent interpersonal and communication skills
proficiency in restaurant management software and Microsoft Office Suite
ability to work flexible hours, including evenings, weekends, and holidays as needed
familiarity with event booking management software, particularly Tripleseat, is a plus

Job Duties

Assist the General Manager in overseeing daily restaurant operations to ensure efficiency and high standards of service
help implement and enforce company policies, procedures, and standards as directed by the General Manager
supervise day-to-day operations to ensure all standards of RCSH quality and service are achieved during each shift
provide ongoing coaching and appropriate progressive discipline to all Team Members, managing appropriate documentation and ensuring each Team Member has clarity around their current level of performance
increase sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating, and service
conduct first interviews and recommend hires to the General Manager and Chef
provide orientation and training according to all RCSH training systems, standards, and manuals for new hires
construct the weekly work schedule to meet the demands of the business
supervise operations and Team Members to ensure that all cleaning, maintenance, housekeeping, and side work duties are accomplished in line with operations standards
proactively communicate with the General Manager and other members of the management team to share and convey information regarding the restaurant
maintain familiarity with all national, state, and local safety, health, and sanitation standards and ensure all Team Members are following guidelines appropriately
maintain a strong presence on the restaurant floor, engaging with guests to ensure satisfaction
address and resolve customer complaints and concerns in a professional manner
implement strategies to improve guest experience and increase guest loyalty
correctly perform all duties necessary to close the restaurant
additional duties as assigned
support the General Manager in planning, coordinating, and executing events within the restaurant, including private parties, corporate gatherings, and special promotions
collaborate with clients to understand their event needs and ensure their expectations are met
work closely with the kitchen and service staff to deliver seamless event experiences
assist in managing event budgets, timelines, and logistics
utilize the Tripleseat discussion templates and event contract to interact with Private Dining guests via phone and/or email to confirm event details and answer any questions
follow up with guests post-event to ensure satisfaction
communicate all event details to the local Restaurant Management, ensuring 100% clarity of details and expectations
keep records of guest contact information, interactions, and transactions in the reservation system and Tripleseat
generate reports within the event booking management software as requested
assist in the coordination of private dining menu requests
backup for Regional Sales Manager in restaurant location
manage Private Dining events on the books successfully and work pipeline of inquiries, prospects, tentative, and definite bookings
work closely with the Regional Sales Manager to generate new business and maintain contact with present accounts
assist the Regional Sales Manager with Private Dining events from organization to execution, including delegation of responsibilities to the Restaurant Team
administrative duties assigned as needed
additional duties as assigned