Job Overview
Benefits
Free room nights
discounted room rates
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
401k plan
Life insurance
Disability insurance
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Tuition Reimbursement Program
Job Description
The Town Company is a premier dining destination located within the iconic Hotel Kansas City. Known for its nationally recognized culinary excellence, The Town Company combines live-fire cooking techniques with elevated hospitality to create a dining experience that embodies the rich character of Kansas City. This refined yet approachable restaurant embraces a timeless and stylish atmosphere, making it a sought-after location for guests seeking memorable meals and exceptional service. The culinary standards and service quality at The Town Company reflect the broader values of Hyatt, a global leader in the hospitality industry, ensuring a commitment to excellence, innovation, and genuine care for both guests and employees. As part of the Hyatt family, The Town Company offers a dynamic and supportive environment where hospitality professionals can thrive and grow their careers. The restaurant is well-known not only for its outstanding food and beverage offerings but also for fostering a culture of teamwork, accountability, and continuous improvement among its staff.
The role of Restaurant Manager at The Town Company is a unique leadership opportunity to oversee the daily front-of-house operations in a busy, upscale environment. This position demands a highly visible, hands-on leader who can energize and develop a team passionate about delivering polished, personal, and memorable guest experiences. The Restaurant Manager will be central to setting the tone for service excellence and supporting every aspect of operations, from managing labor and costs to enhancing guest satisfaction and fostering deep relationships with both guests and team members. Key responsibilities include coaching colleagues on the restaurant floor, engaging directly with guests to anticipate and fulfill their needs, resolving any concerns with professionalism, and partnering closely with culinary and beverage leaders to ensure seamless service. This position requires a leader who is adaptable, confident under pressure, and deeply committed to cultivating a culture of refined hospitality where both guests and team members feel valued and cared for. With an emphasis on operational performance and guest engagement, the Restaurant Manager plays a vital role in maintaining The Town Company's reputation as one of Kansas City’s most acclaimed dining experiences.
Ideal candidates will bring a passion for hospitality, strong communication skills, a business-minded approach to labor and profitability, and a genuine enthusiasm for food, wine, and beverage service. This is more than a management job; it is a chance to lead within a celebrated restaurant and luxury hotel environment while contributing to a team that prizes excellence and innovation. The Town Company is proud to offer a broad range of benefits and a career path within Hyatt, providing an enriching and supportive workplace that champions employee growth and success. If you are ready to step into a role that blends leadership, service excellence, and hospitality passion, The Town Company invites you to join their esteemed team and help continue their tradition of outstanding dining experiences.
The role of Restaurant Manager at The Town Company is a unique leadership opportunity to oversee the daily front-of-house operations in a busy, upscale environment. This position demands a highly visible, hands-on leader who can energize and develop a team passionate about delivering polished, personal, and memorable guest experiences. The Restaurant Manager will be central to setting the tone for service excellence and supporting every aspect of operations, from managing labor and costs to enhancing guest satisfaction and fostering deep relationships with both guests and team members. Key responsibilities include coaching colleagues on the restaurant floor, engaging directly with guests to anticipate and fulfill their needs, resolving any concerns with professionalism, and partnering closely with culinary and beverage leaders to ensure seamless service. This position requires a leader who is adaptable, confident under pressure, and deeply committed to cultivating a culture of refined hospitality where both guests and team members feel valued and cared for. With an emphasis on operational performance and guest engagement, the Restaurant Manager plays a vital role in maintaining The Town Company's reputation as one of Kansas City’s most acclaimed dining experiences.
Ideal candidates will bring a passion for hospitality, strong communication skills, a business-minded approach to labor and profitability, and a genuine enthusiasm for food, wine, and beverage service. This is more than a management job; it is a chance to lead within a celebrated restaurant and luxury hotel environment while contributing to a team that prizes excellence and innovation. The Town Company is proud to offer a broad range of benefits and a career path within Hyatt, providing an enriching and supportive workplace that champions employee growth and success. If you are ready to step into a role that blends leadership, service excellence, and hospitality passion, The Town Company invites you to join their esteemed team and help continue their tradition of outstanding dining experiences.
Job Requirements
- Education and experience in hospitality or related field preferred
- Minimum of three years of experience in restaurant or food and beverage management
- Proven leadership skills with ability to manage and develop teams
- Strong communication and interpersonal abilities
- Ability to remain calm and make decisions under pressure
- Knowledge of labor management and profitability principles
- Passion for delivering exceptional guest service
- Commitment to fostering a positive team environment
- Flexibility to work evenings weekends and holidays
Job Qualifications
- Three or more years of progressive restaurant food and beverage or hospitality leadership experience
- Experience leading front-of-house teams through hiring scheduling coaching and performance development
- Experience in an upscale casual chef-driven luxury hotel or other high-touch dining environment preferred
- Strong knowledge of restaurant operations guest service food and beverage and service recovery
- Wine and beverage knowledge and a passion for hospitality highly valued
Job Duties
- Leading daily restaurant operations ensuring smooth service execution strong communication and exceptional attention to detail
- Maintaining an active presence on the dining room floor by coaching colleagues supporting service engaging with guests and responding to operational needs in real time
- Creating memorable guest experiences by anticipating needs building relationships with repeat guests and resolving concerns with professionalism and genuine care
- Recruiting training coaching and developing a high-performing front-of-house team while fostering a culture of accountability collaboration and continuous improvement
- Partnering with culinary and beverage leadership to ensure colleagues confidently represent menus wines cocktails and seasonal offerings
- Managing scheduling labor productivity and operating costs while supporting revenue growth and overall restaurant performance
- Monitoring guest feedback online reputation and service trends to continuously elevate the dining experience
- Collaborating with hotel departments to ensure seamless service for restaurant guests hotel guests private events and VIP experiences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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