Restaurant Manager - Team Lead

Chili's was born in Dallas, Texas in 1975 and has grown into a leading brand in the casual dining restaurant industry. Known for its fun and inviting atmosphere, Chili's has become the go-to destination for guests craving Big Mouth burgers, house smoked ribs, sizzling fajitas, and hand-shaken margaritas. Over the decades, Chili's has built a reputation not only on great food but also on exceptional service, hospitality, and a strong connection to the community. The company values a culture of fun and teamwork, making it a unique place to work and grow your career in the restaurant industry. Chili's puts a strong emphasis on delivering the best experience to every guest, every day, while fostering an environment that supports its Team Members.

The Manager role at Chili's is vital to ensuring this quality guest experience and maintaining the high standards that the brand is known for. As a Chili's Manager, you are the critical link between the guests, Team Members, and the business itself. The role is designed for individuals who have a passion for hospitality and leadership, with a natural ability to connect with both Team Members and guests. Chili's Managers lead by example, fostering an atmosphere that rewards teamwork and encourages going above and beyond. They manage high-energy shifts and work diligently to surpass guest expectations, all while ensuring operational and financial goals are met.

This role requires a leader who is both compassionate and strategic. Managers at Chili's are expected to be proactive problem-solvers who identify the root causes of any issues and approach solutions with self-reflection and accountability. Transparency and vulnerability in leadership are valued, as is fostering open communication within the team. By championing change and new initiatives, Managers influence Team Member behaviors and help drive continuous improvement in the restaurant.

Operational excellence is central to the Manager’s responsibilities. This includes controlling costs effectively using Chili's proprietary systems, adhering to quality checks, and ensuring safe food handling practices are followed meticulously. Managers also play a crucial role in recruiting, training, retaining, and developing Team Members so they can take on larger roles within the organization. Building relationships within the local community and enhancing guest engagement within the restaurant are also key components of the role.

Chili's culture and belief system emphasize that every Guest Counts, Food Perfection matters, and accountability is essential. Managers are called to play the restaurant wholeheartedly, leading with both heart and mind, to continue Chili's tradition of excellent service and memorable dining experiences. This is an excellent opportunity for highly motivated, dependable individuals who thrive in a fast-paced environment and enjoy multitasking to join a dynamic team that values personal and professional growth.