Restaurant Manager - Rix Sports Bar, Disney's Coronado Springs Resort
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Exclusive Disney perks
Training and Development
Job Description
Our company is deeply rooted in celebrating and embracing Mexican culture through immersive dining experiences. We operate multiple renowned properties within Walt Disney World, specifically at Epcot, Coronado Springs, and Frontera Cocina at Disney Springs. Our longstanding partnership with Walt Disney World allows us to offer unique and exclusive Disney perks to our team members, fostering a vibrant work environment where cultural heritage and hospitality excellence converge. As a premier dining establishment dedicated to authentic Mexican cuisine and exceptional guest experiences, we stand out in the hospitality industry by maintaining high standards of food quality, service, and atmosphere. We strive to create memorable moments for every guest, which is reflected in our dedication to operational excellence and passionate team management.
The role of Restaurant Manager is a pivotal leadership position responsible for overseeing the daily front-of-house operations of our busy restaurant locations. This individual will play a crucial role in coaching, supporting, and directing the restaurant team to ensure each member meets and exceeds established standards while working towards daily financial and customer satisfaction goals. The Restaurant Manager is expected to maintain the highest level of guest service, food and beverage quality, safety standards, and fiscal responsibility. When discrepancies arise, the Restaurant Manager must address these swiftly by holding team members accountable and taking corrective actions to uphold the restaurant's reputation.
In this role, you will lead by example and delegate responsibilities effectively to maximize productivity and foster a collaborative team environment. Building and maintaining strong professional relationships with team members, vendors, and guests will be essential. Additionally, compliance with all relevant local, state, and federal regulations regarding food safety, occupational safety, and employment practices is mandatory. The ideal candidate will possess comprehensive knowledge in restaurant management, food and beverage operations, business leadership, and food safety protocol. Success in this position requires excellent communication skills, a proactive approach to problem-solving, and the ability to thrive under pressure in a fast-paced restaurant setting. Joining our team means becoming part of a culturally rich and dynamic environment where your leadership will shape the guest experience and team performance, all while enjoying exclusive benefits associated with working in one of the world’s most celebrated entertainment destinations.
The role of Restaurant Manager is a pivotal leadership position responsible for overseeing the daily front-of-house operations of our busy restaurant locations. This individual will play a crucial role in coaching, supporting, and directing the restaurant team to ensure each member meets and exceeds established standards while working towards daily financial and customer satisfaction goals. The Restaurant Manager is expected to maintain the highest level of guest service, food and beverage quality, safety standards, and fiscal responsibility. When discrepancies arise, the Restaurant Manager must address these swiftly by holding team members accountable and taking corrective actions to uphold the restaurant's reputation.
In this role, you will lead by example and delegate responsibilities effectively to maximize productivity and foster a collaborative team environment. Building and maintaining strong professional relationships with team members, vendors, and guests will be essential. Additionally, compliance with all relevant local, state, and federal regulations regarding food safety, occupational safety, and employment practices is mandatory. The ideal candidate will possess comprehensive knowledge in restaurant management, food and beverage operations, business leadership, and food safety protocol. Success in this position requires excellent communication skills, a proactive approach to problem-solving, and the ability to thrive under pressure in a fast-paced restaurant setting. Joining our team means becoming part of a culturally rich and dynamic environment where your leadership will shape the guest experience and team performance, all while enjoying exclusive benefits associated with working in one of the world’s most celebrated entertainment destinations.
Job Requirements
- Minimum of three years of food and beverage experience
- Minimum of one year of leadership experience
- Must have or be able to obtain a Manager Food Safety certificate (ServSafe, FSP or equivalent)
- Minimum of a high school diploma or equivalent
- Must be fluent in English
- Must be able to work weekends and holidays
- Must be able to stand and be mobile for up to 4 consecutive hours
- Must be able to lift and carry equipment/food up to 50 pounds
- Must have excellent communication skills
- Must be able to comply with company appearance guidelines
- Must be punctual and reliable
- Must be able to work effectively in a fast-paced environment
Job Qualifications
- Minimum of three years of food and beverage experience
- Minimum of one year of leadership experience
- Previous restaurant leadership experience preferred
- Previous experience with high volume and/or upscale restaurants a plus
- Minimum of a high school diploma or equivalent
- Bachelor’s degree strongly preferred
- Must have or be able to obtain a Manager Food Safety certificate (ServSafe, FSP or equivalent)
- Must have a stable work history demonstrating continuous growth and strong work ethic
- Must have a past record of effectively developing and leading food and beverage teams
- Must have a past record of strong customer satisfaction metrics
- Must be able to demonstrate the ability to work under pressure and in stressful situations
- Must have a past record of financial responsibility, including creating and working within budgets, maintaining food and labor costs, managing purchasing and inventory, and driving restaurant revenue
- Must possess excellent written and verbal communication skills
- Must be well versed in food safety regulations, HACCP principles, food allergens/dietary needs, and OSHA guidelines
Job Duties
- Lead all daily front-of-house restaurant operations
- Support, direct and coach the front-of-house restaurant team
- Ensure a high level of guest satisfaction is achieved daily
- Meet or exceed financial goals while achieving all food and beverage quality and customer satisfaction objectives
- Ensure high standards of cleanliness and safety within the restaurant are met
- Ensure high standards of customer service are met at all times
- Ensure food safety regulations and procedures are followed at all times
- Ensure all state and federal alcohol service guidelines are followed at all times
- Respond to and resolve guest issues quickly and effectively
- Interview, select, train and develop talented front-of-house team members
- Provide training and continuous development to the front-of-house restaurant team
- Ensure all front-of-house team members are scheduled appropriately to maximize efficiency
- Coach and counsel front-of-house team members as necessary to ensure standards are met
- Recognize team members for high achievement
- Delegate responsibilities to team members as appropriate
- Consistently communicate all necessary information to the restaurant team
- Work closely with all other leaders and team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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