Restaurant Manager - Old Hickory Steakhouse

Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination for hospitality, entertainment, and meetings. Part of the Marriott International portfolio, Gaylord Hotels are renowned for their exceptional service, grand settings, and the ability to host extraordinary events that bring people together. With a commitment to diversity, inclusion, and fostering a culture of respect and innovation, Gaylord Rockies provides its employees, known as STARs, with extensive career growth opportunities and a dynamic work environment. Employees are encouraged to bring their unique talents and creativity to provide thoughtful, big-hearted service that makes each guest experience memorable.

The role of Food and Beverage Manager at Gaylord Rockies Resort is a full-time management position focused on overseeing daily operations in restaurants, bars, lounges, and room service. This position requires a strong leader capable of supervising staff, maintaining high standards for food quality, service, and sanitation, and enhancing overall guest and employee satisfaction. With a competitive annual salary range of $79,000 to $103,000 plus eligibility for bonuses, this role is ideal for professionals experienced in hospitality management seeking to make a significant impact in a high-volume, upscale environment.

The Food and Beverage Manager is responsible for managing team members effectively and ensuring excellent service delivery throughout meal periods. This includes overseeing staffing levels, managing daily operations, assisting during peak times, and ensuring compliance with all relevant laws, including food safety and liquor regulations. Leadership skills are critical, as this individual will coach, mentor, and motivate employees while fostering a collaborative and respectful workplace culture. The manager will also implement training programs tailored to improve service quality and employee development, thereby enhancing retention and performance.

Guest satisfaction is paramount in this role. The Food and Beverage Manager is tasked with providing service that exceeds expectations, handling guest feedback constructively, and continuously seeking ways to improve service standards. This involves leading by example in guest relations and creating a positive atmosphere for both guests and employees. Managing financial aspects such as purchasing and invoice processing is also part of the role, ensuring that operations align with budgetary goals and business strategies.

Marriott International’s commitment to equal employment opportunities is a cornerstone of this job. The environment welcomes individuals from diverse backgrounds and ensures a workplace free from discrimination. The inclusive culture celebrates the diverse talents of associates and supports their wellbeing through a comprehensive benefits package, career development programs, and a supportive work-life balance. Individuals who join Gaylord Rockies become part of a global family dedicated to excellence, growth, and making an extraordinary difference in hospitality.