Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career Development
Job Description
Launch Entertainment is a well-established company known for providing exceptional food and beverage services within vibrant entertainment and leisure environments. Specializing in creating memorable dining experiences, the company takes pride in its commitment to quality, customer satisfaction, and operational excellence. Launch Entertainment operates in dynamic venues that require a blend of high energy, efficiency, and outstanding guest relations to ensure visitors enjoy every aspect of their visit. The company seeks to elevate its customer offerings through dedicated leadership and well-trained staff, emphasizing safety, quality control, and superior service standards.
The role of KRAVE Supervisor / Manager at Launch Entertainment is a pivotal leadership position within the food and beverage operations. This role is tasked with overseeing the daily functions of the KRAVE restaurant, ensuring that both the kitchen and seating areas operate smoothly, safely, and efficiently. As the KRAVE Supervisor, the individual will serve as the communication bridge between the floor staff and upper management, providing critical support and guidance to team members. The position requires a dynamic leader with strong organizational skills and a passion for delivering outstanding guest experiences, as the supervisor's attitude and actions directly influence how guests perceive their entire visit.
The role demands a hands-on approach to managing staff break schedules, resolving guest complaints with a positive and customer-focused mindset, and overseeing opening and closing procedures to maintain operational standards. Regular maintenance and operational checklists must be performed, with vigilance toward food safety policies and local health regulations. The KRAVE Supervisor is responsible for monitoring inventory levels, enforcing proper food rotation and storage protocols, and ensuring temperature controls for perishable items are consistently maintained. This comprehensive supervisory role demands vigilance in quality control, inventory management, and restaurant cleanliness to sustain an excellent dining environment.
This position is ideal for someone with prior experience in restaurant supervision or management, who is certified in food safety protocols such as ServSafe, and capable of leading a team in a fast-paced, guest-centric setting. The role offers a competitive salary starting at $55,000 per year and requires flexibility to work various shifts, including weekends and holidays, to support full operational needs at the venue. The job location is in person, requiring the candidate to be present on-site to effectively manage staff and operations. This is an exciting opportunity to join a welcoming and forward-thinking company where leadership and customer service excellence are highly valued.
The role of KRAVE Supervisor / Manager at Launch Entertainment is a pivotal leadership position within the food and beverage operations. This role is tasked with overseeing the daily functions of the KRAVE restaurant, ensuring that both the kitchen and seating areas operate smoothly, safely, and efficiently. As the KRAVE Supervisor, the individual will serve as the communication bridge between the floor staff and upper management, providing critical support and guidance to team members. The position requires a dynamic leader with strong organizational skills and a passion for delivering outstanding guest experiences, as the supervisor's attitude and actions directly influence how guests perceive their entire visit.
The role demands a hands-on approach to managing staff break schedules, resolving guest complaints with a positive and customer-focused mindset, and overseeing opening and closing procedures to maintain operational standards. Regular maintenance and operational checklists must be performed, with vigilance toward food safety policies and local health regulations. The KRAVE Supervisor is responsible for monitoring inventory levels, enforcing proper food rotation and storage protocols, and ensuring temperature controls for perishable items are consistently maintained. This comprehensive supervisory role demands vigilance in quality control, inventory management, and restaurant cleanliness to sustain an excellent dining environment.
This position is ideal for someone with prior experience in restaurant supervision or management, who is certified in food safety protocols such as ServSafe, and capable of leading a team in a fast-paced, guest-centric setting. The role offers a competitive salary starting at $55,000 per year and requires flexibility to work various shifts, including weekends and holidays, to support full operational needs at the venue. The job location is in person, requiring the candidate to be present on-site to effectively manage staff and operations. This is an exciting opportunity to join a welcoming and forward-thinking company where leadership and customer service excellence are highly valued.
Job Requirements
- valid ServSafe certification or equivalent food manager certification
- previous restaurant supervisory or management experience preferred
- strong leadership skills
- excellent communication abilities
- ability to resolve guest complaints professionally
- organizational and problem-solving skills
- willingness to work flexible schedules including weekends and holidays
- professional appearance and demeanor
- ability to work in-person at designated location
Job Qualifications
- must maintain an up-to-date, valid ServSafe Certification (or equivalent food manager certification)
- previous experience in a restaurant supervisory, team lead, or management role is highly preferred
- strong leadership skills
- effective communication skills
- problem-solving skills
- organizational skills
- maintains a clean-cut, professional image
- friendly and courteous attitude at all times
Job Duties
- oversee all daily functions and performance of the KRAVE restaurant staff
- act as the primary bridge of communication between KRAVE staff and upper management
- manage and execute staff break schedules provided by the Assistant Manager
- enthusiastically resolve guest complaints and restaurant issues to ensure a high level of customer satisfaction
- assist with and oversee daily opening and closing duties
- perform weekly KRAVE maintenance checklists and report any operational or facility issues to the Assistant Manager
- ensure strict adherence to all local health department rules, regulations, company protocols, and food safety policies
- receive food/beverage deliveries, verifying proper storage and temperatures
- strictly enforce inventory rotation using FIFO (First In, First Out) regulations
- accurately date all food upon delivery, and re-date items appropriately when transferring from the freezer to the refrigerator
- conduct regular temperature checks on freezers/refrigerators, promptly reporting any variances
- monitor stock levels and report shortages of food, beverage, or cleaning products to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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