Restaurant Manager - Jersey Mike's (32018)

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $23.75 - $1.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

paid life insurance

short term disability

long term disability

401(k) with employer contribution

Paid Time Off

Job Description

Jersey Mike's is an award-winning, locally owned multi-unit franchise renowned for its commitment to community, quality, and exceptional customer service. As a well-established sandwich shop franchise, Jersey Mike's emphasizes a family-oriented culture that fosters teamwork, compassion, and career growth among its employees. With a strong presence in multiple locations, the company has steadily built a loyal customer base by prioritizing freshness, quality ingredients, and an inviting atmosphere. Jersey Mike's dedication to community service and its family-owned business roots make it an attractive employer for individuals seeking meaningful leadership roles in the food service industry. The company values leadership that is not just operational but also highly invested in mentoring and developing their teams, ensuring each restaurant functions at peak performance while upholding Jersey Mike's core values and brand promise.

The Management Team at Jersey Mike’s is pivotal to the success of each business unit. Serving as the coach, mentor, and leader, managers oversee daily operations while inspiring and motivating staff to deliver top-tier service and high-quality products. This leadership position involves managing employees, ensuring customer satisfaction, maintaining regulatory compliance, and driving profitability. Offering an hourly wage starting at $23.75, managers receive a biweekly bonus based on 10% of customer tips and a quarterly performance bonus, making the total compensation potential over $60,000 per year. This role comes with full-time employment and access to numerous benefits such as medical, dental, vision insurance, paid life, short/long-term disability, 401(k) with employer contributions, and generous paid time off.

In this position, managers are responsible for building and executing effective business plans tailored to their locations, analyzing business performance, managing labor costs, and ensuring excellent quality, service, and cleanliness standards. They are entrusted with hiring, training, evaluating, and occasionally disciplining staff, fostering a positive work environment rooted in collaboration and shared success. Managers uphold food safety and sanitation standards rigorously and lead marketing initiatives to boost local sales. The role requires both independent judgment and close teamwork, reflecting Jersey Mike’s strong commitment to fostering growth and success for every team member. This rewarding career opportunity suits those passionate about leadership, community service, and working within a dynamic and supportive franchise network eager to promote from within.

Job Requirements

High school diploma or equivalent
Minimum 2 years’ experience as a team or shift leader in restaurant, retail, or convenience store
Must possess Jersey Mike’s phase 1 and 3 certification and attend phase 2 within first 12 months
Ability to read, write, and speak English fluently
Valid driver license with clean driving record and sufficient liability coverage
Ability to stand, twist, reach, grab constantly and lift up to 50 pounds
Must demonstrate 100% attendance
Must be knowledgeable about employment laws and human resources practices
Food handler’s permit required

Job Qualifications

High school diploma or equivalent
Minimum 2 years’ experience in a team/shift leader position in a restaurant, retail, or convenience store
Jersey Mike’s phase 1 and 3 certification, and attend phase 2 within first 12 months
Knowledgeable regarding employment law and human resources practices
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
Basic math skills
Basic computer knowledge
Food handler’s permit
Valid driver license with clean driving record and sufficient liability coverage

Job Duties

Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
Respond positively and quickly to customer concerns and correct problems before they affect customers
Supervise and direct employees customarily and regularly during work hours
Work independently and use own discretion and judgment in executing duties and responsibilities
Train, coach and provide regular performance feedback to motivate and improve the performance of all employees
Evaluate employees’ performance and hold employees accountable for meeting performance standards
Communicate team goals and expectations to all employees
coach employees toward achieving goals, recognize and reward employees who contribute to goals
Make employment decisions regarding hiring, discipline, advancement, termination, compensation
Develop and execute the business plan for the restaurant
Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
Utilize labor effectively to meet budgets while ensuring high quality of QSC
Execute company-wide marketing programs
Identify and develop local restaurant marketing strategies to maximize sales
Ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures
Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
Continued education including franchise specific certifications
Transport cash deposits to bank in a secure personal vehicle
Maintain 100% attendance
Model and promote all shared company values including compassion, communication and collaboration
Perform any and all other duties assigned