Restaurant Manager - Jersey Mike's (32017)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $23.75 - $1.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
paid life insurance
short-term disability
long-term disability
401(k)
Paid Time Off

Job Description

Jersey Mike's is a renowned, award-winning, locally owned multiunit franchisee known for its dedication to quality service and community engagement. As a franchise, Jersey Mike's combines the strength of a national brand with a local, family-oriented business approach, providing a unique and supportive environment for both its customers and employees. The company values teamwork, compassion, and communication, fostering a workplace culture where employees feel valued and motivated to contribute their best. Jersey Mike's franchises are situated in communities across the nation, offering a variety of delicious submarine sandwiches made from fresh ingredients, and they have built a loyal customer base through consistent quality and outstanding service.

The Manager position at Jersey Mike's is a full-time leadership role designed for individuals passionate about guiding a team towards operational excellence and customer satisfaction. With a starting hourly wage of $23.75, managers can expect to earn an average salary of $60,000 or more annually, thanks to performance bonuses including a biweekly bonus tied to 10% of customer tips and a quarterly performance reward. This role is integral to the success of each franchise location, as the manager acts as coach, mentor, and leader, ensuring the delivery of high-quality products and exceptional customer service. Managers are responsible for overseeing daily operations, leading their teams with positive energy, and fostering a culture of accountability and achievement.

The management position includes a comprehensive benefits package, including access to group health benefits such as medical, dental, and vision coverage, paid life insurance, short-term and long-term disability insurance, a 401(k) retirement plan with employer contributions, and generous paid time off. Jersey Mike's takes pride in being a family-owned business, which is reflected in the compassionate leadership and commitment to employee growth and community service. This role offers a unique opportunity to join a thriving, supportive team where career development and teamwork are prioritized.

In this role, managers are tasked with a wide range of responsibilities from staff supervision, training and performance evaluation to business analysis and marketing strategy execution. They must ensure compliance with health and safety standards, handle employment decisions, and maintain operational budgets while securing superior customer experiences. Managers must also demonstrate strong interpersonal skills, a positive attitude, and a team-oriented mindset to foster a productive and collaborative workplace environment. This leadership position demands dedication, adaptability, and the ability to handle complex challenges with discretion and sound judgment.

Joining Jersey Mike's as a manager means becoming part of a company that values openness, performance excellence, and community involvement. Employees are expected to uphold the company’s values every day, modeling compassion, communication, and collaboration. The job requires 100% attendance, a valid driver's license with a clean driving record, and the ability to transport cash deposits securely. Managers will also complete necessary franchise-specific certifications and continuous education to stay updated on company practices and standards. This is an exceptional opportunity for service-oriented individuals who are eager to make a difference in their community while advancing their career in a dynamic and supportive company environment.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years experience in a team or shift leader position
  • Jersey Mike's phase 1 and 3 certification
  • Attend phase 2 certification within first 12 months
  • Knowledge of employment law and HR practices
  • Ability to read, write and speak English
  • Able to stand, twist, reach, grab, push, pull and lift up to 50 pounds
  • Valid driver's license with clean driving record and liability coverage
  • Food handler's permit
  • 100% attendance
  • Must transport cash deposits securely using personal vehicle

Job Qualifications

  • High school diploma or equivalent
  • Minimum 2 years experience in a team or shift leader position in restaurant, retail or convenience store
  • Jersey Mike's phase 1 and 3 certifications and attend phase 2 within 12 months
  • Knowledge of employment law and human resources practices
  • Understanding of business and management principles including strategic planning and resource allocation
  • Basic math skills
  • Basic computer knowledge
  • Food handler's permit
  • Valid driver's license with clean driving record and sufficient liability coverage

Job Duties

  • Ensure total customer satisfaction through delivery of quality product and excellent customer service
  • Respond positively and quickly to customer concerns and resolve issues
  • Supervise and direct employees regularly during work hours
  • Work independently using discretion and judgment
  • Train, coach, and provide performance feedback to motivate employees
  • Evaluate employee performance and hold employees accountable
  • Communicate team goals and expectations
  • Make employment decisions including hiring, discipline, and compensation
  • Develop and execute business plan for the restaurant
  • Analyze business performance and monitor costs
  • Utilize labor effectively to meet budgets
  • Execute company-wide marketing programs
  • Develop and implement local marketing strategies
  • Ensure compliance with state and federal laws and company policies
  • Uphold food safety and sanitation requirements
  • Participate in franchise-specific certifications and continued education
  • Transport cash deposits securely
  • Maintain 100% attendance
  • Model company values including compassion, communication and collaboration
  • Perform any additional duties assigned

Job Criteria

Experience

Mid Level (3-7 years)


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