Restaurant Manager - Jersey Mike's (32017)

Eugene, OR, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

paid life insurance

short term disability

long term disability

401(k) employer contribution

Paid Time Off

Job Description

Jersey Mike's is a locally owned, award-winning multiunit franchisee renowned for its commitment to quality and community-oriented service. The company operates within the fast-casual restaurant industry, specializing in serving authentic, sub-style sandwiches crafted with fresh ingredients. Jersey Mike's prides itself on fostering a culture that values compassion, communication, and collaboration among its team members, creating an environment where employees and customers alike feel respected and valued. As a family-owned business, Jersey Mike's emphasizes leadership that is not only effective but also compassionate, investing in the growth and success of its employees through structured coaching, mentoring, and recognition programs. This supportive environment seeks to build strong, dedicated teams that contribute positively to their communities and excel in delivering outstanding customer experiences.

The Manager role at Jersey Mike's offers a unique opportunity to lead a dynamic team within a fast-paced, customer-focused setting. This position is crucial in ensuring the highest level of customer satisfaction through quality products and exemplary service. As a manager, you will act as a coach, mentor, and leader, guiding your unit and its members to success every day. The role demands a proactive individual who can respond swiftly to customer concerns, supervise and direct staff effectively, and utilize discretion in business decision-making. Managers are also responsible for training and performance evaluations, holding employees accountable to Jersey Mike's standards while fostering a positive and motivating workplace culture.

Financial acumen plays a significant part in this position; you will analyze business performance, manage budgets and labor costs, and execute business and marketing plans designed to maximize sales and profitability. The role also requires ensuring compliance with food safety, employment laws, and company policies, highlighting the importance of integrity and attention to detail. Additionally, managers participate in ongoing education, including franchise-specific certifications, to maintain and enhance their skills.

Jersey Mike's offers this management position with an annual earning potential averaging $60,000 or more, starting with an hourly wage of $23.75. This is supplemented by a biweekly bonus tied to customer tips and quarterly performance bonuses. Benefits are comprehensive, including medical, dental, vision insurance, paid life and disability coverage, a 401(k) with employer contributions, and generous paid time off, reflecting the company's dedication to the well-being of its team members and their families. This is a full-time opportunity that promises rewarding challenges, growth prospects, and a chance to be part of a respected brand committed to community service and team success.

Job Requirements

high school diploma or equivalent
minimum 2 years' experience in a team/shift leader position in a restaurant, retail, or convenience store
Jersey Mike's phase 1 and 3 certification, and attend phase 2 within first 12 months
must be knowledgeable regarding employment law and Human Resources practices
knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
basic math skills
basic computer knowledge
food handler's permit
valid driver license, with clean driving record and sufficient liability coverage
ability to stand, twist, reach, grab, push, pull and lift up to 50 pounds
must be able to read, write and speak English
100 percent attendance

Job Qualifications

providing outstanding customer service
able to take initiative and problem solve
financial/analytical aptitude including planning, budgeting, scheduling, and P&L management
strong organizational, planning and time management skills
excellent interpersonal communication
positive attitude
team-oriented, adaptable, dependable and strong work ethic

Job Duties

ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
respond positively and quickly to customer concerns and correct problems before they affect customers
supervise and direct employees customarily and regularly during work hours
work independently and use own discretion and judgment in executing duties and responsibilities
train, coach and provide regular performance feedback to motivate and improve the performance of all employees
evaluate employees' performance and hold employees accountable for meeting performance standards
communicate team goals and expectations to all employees
coach employees toward achieving goals, recognize and reward employees who contribute to goals
make employment decisions regarding hiring, discipline, advancement, termination, compensation
develop and execute the business plan for the restaurant
analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
utilize labor effectively to meet budgets while ensuring high quality of QSC
execute company-wide marketing programs
identify and develop local restaurant marketing strategies to maximize sales
ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures
uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
continued education including franchise specific certifications
transport cash deposits to bank in a secure personal vehicle
maintain 100 percent attendance
model and promote all shared company values including compassion, communication and collaboration
perform any and all other duties assigned