Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Taco Bell is a renowned fast-food restaurant chain specializing in Mexican-inspired cuisine, operating thousands of locations across the United States and worldwide. Known for its innovative menu items, quick service, and commitment to customer satisfaction, Taco Bell has become a popular dining destination for a diverse clientele. The company prides itself on fostering a dynamic and inclusive work environment where team members are encouraged to grow, learn, and contribute to the business success while delivering an exceptional guest experience. As a key player in the fast-food industry, Taco Bell emphasizes operational excellence, quality, and consistency across its units, aiming to meet and exceed customer expectations on every visit.
The Restaurant General Manager (RGM) at Taco Bell holds a critical leadership role responsible for overseeing all aspects of operations within a single restaurant unit. This position demands a hands-on approach to managing the restaurant to ensure it runs smoothly, efficiently, and profitably. The RGM is accountable for maintaining high operational standards, including cleanliness, hospitality, food quality, accuracy, building maintenance, and speed of service. Beyond simply managing the day-to-day tasks, the RGM serves as a role model by directly engaging in operational duties when necessary, providing training to employees, addressing guest concerns, and exemplifying the skills and behaviors that support Taco Bell's service culture.
In this role, the RGM is expected to control various cost categories such as food, labor, cash, and other controllable expenses, ensuring the restaurant meets or surpasses company budgets and guidelines. Through focused leadership and strategic oversight, the RGM drives sales growth by emphasizing core operational areas identified as 5 Bells, CORE, speed of service, and food quality improvements. Staffing management is another vital responsibility, requiring the RGM to maintain adequate staffing levels across all shifts to ensure smooth restaurant operations. This role also includes conducting performance appraisals for team members across different levels, including crew members, shift managers, and assistant general managers.
Hiring and developing talent is a significant element of the RGM's duties, involving participation in the recruitment process and the mentoring, coaching, and counseling of all team members. The RGM supports development initiatives to meet certification and performance requirements, fostering a positive work environment that reduces turnover and promotes staff retention. Compliance with local, state, and federal employment laws, as well as maintaining a safe and sanitary working environment, falls under the oversight of the RGM. Maintaining the restaurant's safety and sanitation standards ensures both employees and guests are protected, and any necessary corrective actions are promptly addressed.
This leadership position also involves active participation in maintaining the physical condition of the restaurant, including following preventative maintenance procedures and coordinating with maintenance teams when repairs are needed. The RGM must ensure unsurpassed guest service standards, promptly resolving complaints to encourage repeat business. Reporting and communication are essential responsibilities, requiring the RGM to provide timely feedback to their area coach regarding operational results and progress during daily calls and weekly meetings.
Success in this role is measured through several performance metrics such as weekly and periodic sales results, cost controls, labor management, safety audits, and guest service scores. The RGM must align operational outcomes with the company’s financial goals and service standards while managing turnover and fostering teamwork. The Restaurant General Manager role at Taco Bell is ideal for individuals who thrive in high-energy environments, have strong leadership capabilities, and aspire to build a career in the restaurant industry with opportunities for growth and development.
The Restaurant General Manager (RGM) at Taco Bell holds a critical leadership role responsible for overseeing all aspects of operations within a single restaurant unit. This position demands a hands-on approach to managing the restaurant to ensure it runs smoothly, efficiently, and profitably. The RGM is accountable for maintaining high operational standards, including cleanliness, hospitality, food quality, accuracy, building maintenance, and speed of service. Beyond simply managing the day-to-day tasks, the RGM serves as a role model by directly engaging in operational duties when necessary, providing training to employees, addressing guest concerns, and exemplifying the skills and behaviors that support Taco Bell's service culture.
In this role, the RGM is expected to control various cost categories such as food, labor, cash, and other controllable expenses, ensuring the restaurant meets or surpasses company budgets and guidelines. Through focused leadership and strategic oversight, the RGM drives sales growth by emphasizing core operational areas identified as 5 Bells, CORE, speed of service, and food quality improvements. Staffing management is another vital responsibility, requiring the RGM to maintain adequate staffing levels across all shifts to ensure smooth restaurant operations. This role also includes conducting performance appraisals for team members across different levels, including crew members, shift managers, and assistant general managers.
Hiring and developing talent is a significant element of the RGM's duties, involving participation in the recruitment process and the mentoring, coaching, and counseling of all team members. The RGM supports development initiatives to meet certification and performance requirements, fostering a positive work environment that reduces turnover and promotes staff retention. Compliance with local, state, and federal employment laws, as well as maintaining a safe and sanitary working environment, falls under the oversight of the RGM. Maintaining the restaurant's safety and sanitation standards ensures both employees and guests are protected, and any necessary corrective actions are promptly addressed.
This leadership position also involves active participation in maintaining the physical condition of the restaurant, including following preventative maintenance procedures and coordinating with maintenance teams when repairs are needed. The RGM must ensure unsurpassed guest service standards, promptly resolving complaints to encourage repeat business. Reporting and communication are essential responsibilities, requiring the RGM to provide timely feedback to their area coach regarding operational results and progress during daily calls and weekly meetings.
Success in this role is measured through several performance metrics such as weekly and periodic sales results, cost controls, labor management, safety audits, and guest service scores. The RGM must align operational outcomes with the company’s financial goals and service standards while managing turnover and fostering teamwork. The Restaurant General Manager role at Taco Bell is ideal for individuals who thrive in high-energy environments, have strong leadership capabilities, and aspire to build a career in the restaurant industry with opportunities for growth and development.
Job Requirements
- At least 18 years of age
- High school diploma or GED required
- Minimum of 6 months supervisory experience in a service-related business preferred
- Legal authorization to work in the United States
- Availability to work flexible hours including all shifts
- Completion of required Taco Bell training and certifications preferred
- Strong communication and leadership skills
- Ability to handle fast-paced work environments and rapid change
- Commitment to team development and performance objectives
Job Qualifications
- Must be at least 18 years old
- Strong preference for internal promotion from AGM position with completed required training
- High school diploma or GED required, undergraduate degree preferred
- Minimum of 6 months supervisory experience, preferably in service-related business
- Legal right to work in the United States
- Open availability and ability to work flexible hours and all shifts
- Excellent oral and written communication skills
- Strong planning, organizing, and follow-up skills
- Excellent decision making and conflict resolution skills
- Ability to thrive in a fast-paced environment
- Desire to develop team members and continue personal development
- Effective time management skills
Job Duties
- Ensures cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels
- Works within the restaurant to produce positive sales growth by improving 5 Bells, CORE, speed of service and food quality
- Maintains adequate staffing levels for all shifts and days
- Prepares and conducts performance appraisals for crew members, shift managers, and assistant general managers
- Performs hiring for new crew members, shift leaders, and assistant general managers
- Coaches and counsels all crew members and managers
- Maintains restaurant cleanliness and organization following food service sanitation guidelines
- Ensures compliance with local, state, and federal employment laws
- Verifies a safe environment for employees and guests
- Ensures preventative maintenance is performed on equipment and facilities and reports needed repairs
- Provides excellent guest service and handles complaints
- Provides feedback to area coach on operating results
- Manages turnover by effective selection, training, and fostering positive work environment
- Prepares food and handles cash register as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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