Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.29 - $26.22
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Employee training programs
Career development opportunities
Job Description
Taco Bell is a leading fast-food restaurant chain renowned for its innovative Mexican-inspired menu and quick-service dining experience. With thousands of locations across the United States and internationally, Taco Bell focuses on delivering high-quality food, excellent customer service, and an inviting atmosphere that appeals to a broad and diverse customer base. The company prides itself on its commitment to affordability, speed, and flavor, offering an array of customizable options that satisfy varying tastes and preferences. As part of the Yum! Brands family, Taco Bell embraces values such as teamwork, integrity, and continuous improvement, making it a popular employer in the quick-service restaurant industry.
The Restaurant General Manager (RGM) role at Taco Bell is a pivotal leadership position responsible for overseeing the daily operations of an individual Taco Bell unit. The RGM ensures that the restaurant operates efficiently, profitably, and adheres to the highest standards in cleanliness, hospitality, food quality, and speed of service. This position requires a dynamic, hands-on leader who actively participates in operational duties while fostering a positive work environment that motivates staff and delivers exceptional guest experiences. The RGM plays a critical role in controlling costs such as food, labor, and other controllable expenses, all while meeting company goals and performance benchmarks.
In this role, the Restaurant General Manager supervises and develops the restaurant crew and management team, conducts performance appraisals, and handles hiring and training processes to maintain proper staffing levels across all shifts. They also ensure compliance with health and safety regulations, building maintenance standards, and local employment laws. The RGM is expected to manage multiple key performance indicators, including sales growth, service quality, food safety audits, and financial results, to drive the restaurant's ongoing success. Effective communication and collaboration with the area coach and corporate management are essential to report on progress and address operational challenges.
The successful candidate will demonstrate strong organizational skills, excellent communication abilities, and the capability to adapt in a fast-paced, ever-changing environment. They will take an active role in coaching employees, resolving conflicts, and leading by example through involvement in operational tasks such as food preparation and cash handling when necessary. The position requires flexibility in working hours and a dedication to continuous development, both personally and for the team. By embodying Taco Bell's core values and focusing on exceptional guest service, the RGM ensures repeat business and a thriving restaurant operation. This role offers the opportunity to impact a well-established brand with growth potential, making it an exciting career choice for motivated restaurant management professionals.
The Restaurant General Manager (RGM) role at Taco Bell is a pivotal leadership position responsible for overseeing the daily operations of an individual Taco Bell unit. The RGM ensures that the restaurant operates efficiently, profitably, and adheres to the highest standards in cleanliness, hospitality, food quality, and speed of service. This position requires a dynamic, hands-on leader who actively participates in operational duties while fostering a positive work environment that motivates staff and delivers exceptional guest experiences. The RGM plays a critical role in controlling costs such as food, labor, and other controllable expenses, all while meeting company goals and performance benchmarks.
In this role, the Restaurant General Manager supervises and develops the restaurant crew and management team, conducts performance appraisals, and handles hiring and training processes to maintain proper staffing levels across all shifts. They also ensure compliance with health and safety regulations, building maintenance standards, and local employment laws. The RGM is expected to manage multiple key performance indicators, including sales growth, service quality, food safety audits, and financial results, to drive the restaurant's ongoing success. Effective communication and collaboration with the area coach and corporate management are essential to report on progress and address operational challenges.
The successful candidate will demonstrate strong organizational skills, excellent communication abilities, and the capability to adapt in a fast-paced, ever-changing environment. They will take an active role in coaching employees, resolving conflicts, and leading by example through involvement in operational tasks such as food preparation and cash handling when necessary. The position requires flexibility in working hours and a dedication to continuous development, both personally and for the team. By embodying Taco Bell's core values and focusing on exceptional guest service, the RGM ensures repeat business and a thriving restaurant operation. This role offers the opportunity to impact a well-established brand with growth potential, making it an exciting career choice for motivated restaurant management professionals.
Job Requirements
- Must be at least 18 years old or older
- high school diploma or GED
- possess a minimum of 6 months in a supervisory role
- legal right to work in the United States
- have open availability and the ability to work flexible hours and all shifts
- excellent oral and written communication skills
- strong planning, organizing, and follow-up skills
- excellent decision making and conflict resolution skills
- must enjoy working in a fast-paced environment and be flexible
- desire to develop their team and continue their own development
- time management skills
Job Qualifications
- Must be at least 18 years old or older
- strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications
- high school diploma or GED is required, undergraduate degree preferred
- possess a minimum of 6 months in a supervisory role, preferably in a service-related business
- legal right to work in the United States
- have open availability and the ability to work flexible hours and all shifts as needed
- excellent oral and written communication skills
- strong planning, organizing, and follow-up skills
- excellent decision making and conflict resolution skills
- must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change
- desire to develop their team and actively continue their own development
- must be able to manage time effectively and efficiently and reach objectives within specified timeframes
Job Duties
- Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels
- works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality
- ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements
- prepares and conducts crew member, shift manager, and assistant general manager performance appraisals
- performs the hiring process for new crew members, shift leaders, and assistant general managers
- coaches and councils all crew members and managers and are responsible for training and developing their team to expected certification and performance levels
- maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations
- ensures compliance with all local, state, and federal laws pertaining to employment
- verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed
- ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and area coach
- ensures excellent levels of guest service on all shifts and properly handles guests complaints to facilitate repeat business
- provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings
- effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment
- preparing food as needed for guests and training purposes as well as handling the cash register and money when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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