Restaurant Manager Hourly OR

Taco Bell is a leading fast-food restaurant chain known worldwide for its innovative Mexican-inspired menu offerings and a commitment to quality service. Established with a mission to provide delicious and affordable meals to its customers, Taco Bell has grown to become an iconic brand under the Yum! Brands umbrella. With thousands of locations globally, Taco Bell emphasizes a fast, friendly, and welcoming environment, focusing on customer satisfaction, operational excellence, and team development within every restaurant unit. The company values innovation, community involvement, and sustainability, aiming to meet the evolving tastes and preferences of its diverse customer base while maintaining high standards of cleanliness, hospitality, and food quality.

The Restaurant General Manager (RGM) role at Taco Bell is an essential leadership position responsible for the overall operation and success of an individual restaurant unit. This full-time role involves hands-on management, where the RGM leads by example, directly engaging in operational activities to ensure a smooth and efficient restaurant experience. The RGM is accountable for achieving a profitable operation by maintaining excellent standards across various aspects, including cleanliness, hospitality, product quality, speed of service, and building maintenance. Beyond operational oversight, the position entails developing and coaching the restaurant team, including crew members, shift managers, and assistant general managers, to ensure they meet certification and performance standards.

A significant part of the RGM's responsibilities includes controlling cost categories such as food, labor, cash handling, and other controllable expenses to comply with company guidelines and budgetary constraints. The manager actively drives sales growth by improving key performance metrics such as 5 Bells, CORE standards, product quality, and speed of service. Staffing is strategically managed to ensure adequate coverage for all shifts and days, fostering a positive work environment to reduce turnover and maintain high employee morale.

The role also requires ensuring full compliance with all local, state, and federal employment laws, as well as following strict food safety regulations and sanitation guidelines. Safety and preventive maintenance of all restaurant equipment and facilities are critical duties to safeguard both employees and guests. The RGM handles guest complaints effectively to enhance repeat business and maintains ongoing communication with area coaches to report operating results and discuss improvements.

Success in this role is measured by weekly and periodic performance indicators such as sales, labor costs, food cost percentages, controllable expenses, turnover rates, food safety audit results, and customer satisfaction scores. The RGM must possess strong leadership qualities, excellent communication skills, the ability to work in a dynamic, fast-paced environment, and a commitment to continuous personal and team development. This role offers an excellent opportunity for promotion from within, with a preference for candidates who have progressed from the assistant general manager position and completed required training.