Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with up to 4% company match
Annual performance bonus
paid vacation days
Paid holidays
Paid parental bonding leave
Tuition Reimbursement
Professional certification reimbursement
Friends-and-family discounts
Job Description
Delaware North's Patina Group is a distinguished leader in the premium segment of the restaurant and catering industry, renowned for operating at iconic venues such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Recognized as one of America's Top 25 restaurant groups by Nation's Restaurant News, Patina Group is part of Delaware North, a global and family-owned hospitality company with over 100 years of history and a broad international footprint. Delaware North offers diverse and dynamic career opportunities across various sectors, including restaurants, hotels, sports, gaming, operations, and retail. The company prides itself on cultivating a workplace culture where employees are valued not only as team members but as part of a global legacy, providing pathways for personal and professional growth in exciting, high-profile environments.
The Restaurant Manager position at Hencraft, located in Buffalo, New York, represents an exceptional opportunity to join Delaware North's newest quick service concept under the Patina Group umbrella. This role supports the Restaurant General Manager in managing daily operations within a fast-paced setting, requiring hands-on leadership across both front- and back-of-house functions. The position demands an engaged, motivated leader adept at driving operational efficiency and fostering a high-energy environment that emphasizes excellent customer service and team development. The Restaurant Manager will play a critical role in motivating and training team members, ensuring adherence to service standards, and maintaining a seamless guest experience. Offering a competitive base salary of $62,354 per year, complemented by an annual bonus plan based on individual and company performance or a role-based, uncapped sales incentive plan, this role provides a rewarding career path for hospitality professionals passionate about leadership and operational excellence. Delaware North is committed to inclusivity and equal opportunity, ensuring that every employee can thrive regardless of background, reinforcing its status as a premier employer in the hospitality industry.
The Restaurant Manager position at Hencraft, located in Buffalo, New York, represents an exceptional opportunity to join Delaware North's newest quick service concept under the Patina Group umbrella. This role supports the Restaurant General Manager in managing daily operations within a fast-paced setting, requiring hands-on leadership across both front- and back-of-house functions. The position demands an engaged, motivated leader adept at driving operational efficiency and fostering a high-energy environment that emphasizes excellent customer service and team development. The Restaurant Manager will play a critical role in motivating and training team members, ensuring adherence to service standards, and maintaining a seamless guest experience. Offering a competitive base salary of $62,354 per year, complemented by an annual bonus plan based on individual and company performance or a role-based, uncapped sales incentive plan, this role provides a rewarding career path for hospitality professionals passionate about leadership and operational excellence. Delaware North is committed to inclusivity and equal opportunity, ensuring that every employee can thrive regardless of background, reinforcing its status as a premier employer in the hospitality industry.
Job Requirements
- Minimum of 2 years of experience as a restaurant manager, assistant manager, or similar role
- Experience managing budgets, cost control, inventory, and understanding of P&L's
- Strong leadership and interpersonal skills
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Proficient computer skills including Word, Outlook, Excel, and point of sale systems
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Ability to work a flexible schedule to accommodate business levels
Job Qualifications
- Minimum of 2 years of experience as a restaurant manager, assistant manager, or similar role, preferably in a high-volume establishment
- Strong leadership and interpersonal skills
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Capacity to work a flexible schedule
Job Duties
- Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
- Train, motivate, and develop team members to maintain high performance and professionalism
- Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
- Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
- Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
- Monitor and enforce health, safety, and sanitation standards in compliance with regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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